Recent Discussions
Azure Autobalanced Collectors - 5 minute windows of ping failures
Here's a weird one. We have a customer with three auto-balanced collectors in Azure. They see the following pattern for ping loss (0 is good): 12:34: 0 12:35: 0 12:36: 100 12:37: 100 12:38: 100 12:39: 100 12:40: 100 12:41: 0 12:42: 0 12:43: 0 So regularly (6 or 7 times a day for ALL Resources), there are 5 minute windows where the ping loss is 100%. PRTG (admittedly on a different Azure subnet) is showing no issues whatsoever. So... what's to blame?
Unable to discover Catalyst stack managed in Meraki
We have a new customer that has a Meraki environment managing native network equipment and they also have 2 C9300L-48UXG-4X Catalyst stack switches managed by Meraki. We ran a LogicMonitor discovery using the Meraki API and all native devices were discovered, however only one of the Catalyst switches in the stack is being discovered. From what I see, the catalyst switches all have the same IP and there is no way for me to bypass this in the LM discovery. And since this the Catalyst switches are fully managed in Meraki, I have no option to discover via SNMP. Is this an issue with one of the Cisco Meraki Logic Modules?
5 minute time intervals for Raw data on a monthly report
Hi Guys Need some advice please. I need to draw a monthly report of Raw data for a client at 5 minute intervals. When I drew the data for the month of August I saw that it is in 4 hour intervals. If I however draw the data for a single day in August i see that it comes out in 5 minute intervals. This is pretty manual to do for multiple sites. Is there a way of manipulating the monthly report that it shows at 5 minute intervals please?
Converting output of the DS to colums in RAW Data
I have created a Custom Datasource for netapp I am able to get the output with broken disks in the names and the count now I want these to be displayed in Raw data and then the alert should display the names as well. Based on my knowledge we can use Wildvalue but not able find the correct way to use it can someone help me on this. stdOutput stdError brokenDiskCount=2 brokenDiskNames=123,345
Custom Properties auto-resetting after Save?
I will probably open a support ticket and I hope this is just an ignorance thing on my part, but figured I'd check first. A user reported a weird situation. They have a resource folder in which they have set a custom property (snmp.version) to be "v3". For some reason one of the devices in that folder is overriding that with a custom property where the value is set to "v2c". SO FAR NO PROBLEM. But when we either change the custom property on the resource OR DELETE the custom property, as soon as we hit SAVE, the custom property is unchanged. We set snmp.version to v3 and LM immediately sets it to v2c. We delete the custom property, in hope the v3 value is inherited as it should be, but as soon as we hit save ... NO DICE. The value is just v2c anyway. No matter how many times we go change this property (set directly) and edit it to be v2c, or delete it, as soon as we hit save, NOTHING. It the logs I see that I edited the device, but no details. Is there some weird known scenario where this happens? I've never seen anything like it. And I have ENSURED that v2c is not set on any of the other static or dynamic folders that the resource is in. Has anyone seen this before? I kind of feel silly honestly. I wanted to ask here before I bother support.
Support Cases - Conversation Timestamps Incorrect
I am trying to gather information on technical requests that have taken a considerable amount of time to resolve. While doing so, I noticed when opening a ticket with technical support (through a chat conversation), the case record shows all conversation entries at the exact same time. It appears that the date/time stamp is for the last entry in the conversation. However, if you export the chat, the timestamps appear correct: I am curious if this information is relied upon in order to identify support improvements.Log Ingesting API - Anyone having issues?
Hello, I've been facing issues with the logs ingestion API recently. To make it simple, I'm just trying to ingest a simple test message (no device correlation, etc.) & it always returns status 401. Tried via Postaman, Bash, Python, Powershell, from several sources (including my own laptop which has 0 FW restrictions). I know the user account needs to have Manage permissions at the Logs piece & it has indeed. I've tried with the portal admin already. This is bugging me as I'm not understanding why this isn't working & I would like to understand if others are facing the same. I've raised a internal support case already, but, no luck so far.Heartbeat Calculation Methods
Hey Guys, I am fairly new to LM, so forgive me if this naive but I am unable to figure out how Lm calculates heartbeat especially in cases where ping is not working. From the only documentation page, I understood Ping, SNMP , WMI and so on build-in collection methods. What are the other methods ? For example: I have a linux server which I am monitoring via SSH and ping is not working. And since SSH doesnt count as it is a scripting method, So I looked at Port datasource which has "webpage" as collection method and it turns out heartbeat is updating based on this only. Now, I would really like to know which other methods participate in this calculation ? Thanks AKReports UIv4 are difficult to use
I will just say my most scathing summary up top, then I will drill into an example: I do not believe Reports UIv4 should even be in production. It is that problematic. I wanted to make an ad hoc Interface Bandwidth report for the last 30 days After laying out my params, I clicked SAVE. LM proceeded to run the report, even though I ONLY HIT SAVE It was a lot of data, so I had to wait 5-10 minutes even though I DID NOT RUN IT LM didn't send any CSV to me anywhere, nothing happened. I was still on the edit form with SAVE and SAVE and RUN greyed out I tried to leave the page, it wanted me to click continue to quit. I did so, and my report wasn't saved!!!!!! I repeated ALL of the above but did SAVE and RUN. I had to wait 10 mins again, nothing happened. No explanations. I closed the browser fully, came back and my report HAD been saved. I clicked on MANAGE and LM tried to RUN the whole report before letting me manage it. I closed my browser because I didn't want to wait 10 minutes. I went back to the reports page, clicked PLAY and it told me it was running already and asked for email About 30 minutes later it was never sent. But in the mean time, I repeated ALL of the above under a new report LM didn't think was still running. Because I didnt want to wait for it to run for 10 mins just to manage it. I experienced ALL of the above again. At some point, I clicked manage to change it to a scheduled report, it tried to PLAY it to show results before presenting manage. I wanted 10 minutes and FINALLY got to the manage page I switched it to scheduled. I clicked SAVE. I forgot that my changes sometimes aren't saved unless I do the other option. Somehow I got back to that state where I couldn't leave the page without losing my changes EVEN THOUGH I had clicked SAVE because it thinks I have pending changes, but SAVE and SAVE and RUN are greyed out. Here is the final state. I'll just stop there. How is the Reports section even usable in UIv4. I never under any circumstances want a report to play when I'm just looking at it, managing it, or even when browsing to it in the report list. Its terrible when debugging a report that is being painful for LM-limitation reasons. I get similar complaints from users on this or other problems. The only person in our org who likes UIv4 doesnt ever use the product, he just looks at it occasionally. The whole reports UIv4 needs to go back to formula.
