ProfessorThe V4 API can view/modify the ServiceNow link. Please add this to APIv3 (or permit system integration access to APIv4)?
{
"alertExternalTicketUrl" : {
"servicenowIncidentLinks" : {
"INC0010101" : "https://acme.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3D1234211bda7ad090a6c7feaac8915678"
}
}
}
AdvisorI used to pull this information by adding the following to the query string:
customColumns=%23%23EXTERNALTICKETID%23%23which would give you an external "customColumns" object in the returned payload with the fields you request, then you could parse ##EXTENRALTICKETID## by splitting by the colon char and strip the leading space.
"customColumns": {
"##EXTERNALTICKETID##": "SCC ServiceNow Integration : INC5132740"
}
I've just had a look to see if you could do the same with alertExternalTicketURL but it seems to be in the default output, so maybe the change you asked for is already in place? (bits removed for brevity!)
{
"id": "DS8824603",
"ruleId": 30,
"alertExternalTicketUrl": {
"servicenowIncidentLinks": {
"INC5132740": "https://xxxxxxx.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3Db05f563a1b962a10438ced79b04bcb81"
}
},
"tenant": "undefined",
"alertValue": "1.0",
"sdted": false,
"SDT": null,
}
ProfessorDave! So good to hear from you! DM me - would love to catch up...
ProfessorThe requirements is to both view AND set the value (for system integration) in API v3. I see that these values are there in API V4, but customers are locked out of API v4.
I don't believe that is is possible to SET the value? Also, your answer implies that other custom columns can be viewed/set/modified?