Recent Discussions
Disabling SNMPv1/v2c - Only use v3
We have a group of devices which are configured with SNMPv3. The properties set against these devices in LM are only v3 - there are no SNMP community details configured against, or inherited by the devices. The devices have been successfully discovered and metrics are being collected yet periodically (approx every 3hrs), we're seeing failed v1 and v2c connection attempts in the device logs, with those attempts coming from the collectors. I am told by support that this is expected behaviour, despite the product documentation stating: LogicMonitor attempts SNMP communication initially with version 3, then 2c, and finally version 1. The highest responding version is set for this value, and any attempts to edit it will automatically revert. I am also told there is currently no way to disable the use of v1/v2c. It strikes me that this is something that should it be possible to set at a collector level so am considering raising feedback, however I wanted to check whether anyone in the community has implemented any sort of ingenious method to enable only SNMP v3 collection/discovery, or if we just need to convince our security team to accept that the device logs are going to contain regular failed attempts from the collectors?Azure Autobalanced Collectors - 5 minute windows of ping failures
Here's a weird one. We have a customer with three auto-balanced collectors in Azure. They see the following pattern for ping loss (0 is good): 12:34: 0 12:35: 0 12:36: 100 12:37: 100 12:38: 100 12:39: 100 12:40: 100 12:41: 0 12:42: 0 12:43: 0 So regularly (6 or 7 times a day for ALL Resources), there are 5 minute windows where the ping loss is 100%. PRTG (admittedly on a different Azure subnet) is showing no issues whatsoever. So... what's to blame?
5 minute time intervals for Raw data on a monthly report
Hi Guys Need some advice please. I need to draw a monthly report of Raw data for a client at 5 minute intervals. When I drew the data for the month of August I saw that it is in 4 hour intervals. If I however draw the data for a single day in August i see that it comes out in 5 minute intervals. This is pretty manual to do for multiple sites. Is there a way of manipulating the monthly report that it shows at 5 minute intervals please?
Unable to discover Catalyst stack managed in Meraki
We have a new customer that has a Meraki environment managing native network equipment and they also have 2 C9300L-48UXG-4X Catalyst stack switches managed by Meraki. We ran a LogicMonitor discovery using the Meraki API and all native devices were discovered, however only one of the Catalyst switches in the stack is being discovered. From what I see, the catalyst switches all have the same IP and there is no way for me to bypass this in the LM discovery. And since this the Catalyst switches are fully managed in Meraki, I have no option to discover via SNMP. Is this an issue with one of the Cisco Meraki Logic Modules?Resolution for: "VMware Troubleshooter-Unable to get list of VCSA metrics Alert"
We've started having this VMware Troubleshooter alert "Unable to get list of VCSA metrics Alert". The notes mention ensuring the user is assigned to SystemConfiguration.Administrator SSO group. We've confirmed this is already in place and are confused because the membership of the user hasn't changed. Has anyone else experienced this and resolved successfully? All other vCenter and vSphere modules that I have spot-checked are polling data successfully.
BGP Neighbor Monitoring in Multi-VRF environment
The core DataSource “BGP-” uses the BGP4-MIB to discover and monitor BGP neighbors on a device. This MIB doesn’t account for VRFs or address families. Does anybody use some advanced DataSources to monitor BGP neighbor state information which considers different VRFs? My use case is: We have some routers with multiple VRFs with overlapping IP subnets (which is obviously the major point of having VRFs...). Hence we do have multiple neighbors with the same neighbor IP within different VRFs. The BGP- DataSource just discovers one neighbor per IP, although there are multiple. I’d like to have a separate instance for each neighbor.Custom Properties auto-resetting after Save?
I will probably open a support ticket and I hope this is just an ignorance thing on my part, but figured I'd check first. A user reported a weird situation. They have a resource folder in which they have set a custom property (snmp.version) to be "v3". For some reason one of the devices in that folder is overriding that with a custom property where the value is set to "v2c". SO FAR NO PROBLEM. But when we either change the custom property on the resource OR DELETE the custom property, as soon as we hit SAVE, the custom property is unchanged. We set snmp.version to v3 and LM immediately sets it to v2c. We delete the custom property, in hope the v3 value is inherited as it should be, but as soon as we hit save ... NO DICE. The value is just v2c anyway. No matter how many times we go change this property (set directly) and edit it to be v2c, or delete it, as soon as we hit save, NOTHING. It the logs I see that I edited the device, but no details. Is there some weird known scenario where this happens? I've never seen anything like it. And I have ENSURED that v2c is not set on any of the other static or dynamic folders that the resource is in. Has anyone seen this before? I kind of feel silly honestly. I wanted to ask here before I bother support.
Converting output of the DS to colums in RAW Data
I have created a Custom Datasource for netapp I am able to get the output with broken disks in the names and the count now I want these to be displayed in Raw data and then the alert should display the names as well. Based on my knowledge we can use Wildvalue but not able find the correct way to use it can someone help me on this. stdOutput stdError brokenDiskCount=2 brokenDiskNames=123,345
Support Cases - Conversation Timestamps Incorrect
I am trying to gather information on technical requests that have taken a considerable amount of time to resolve. While doing so, I noticed when opening a ticket with technical support (through a chat conversation), the case record shows all conversation entries at the exact same time. It appears that the date/time stamp is for the last entry in the conversation. However, if you export the chat, the timestamps appear correct: I am curious if this information is relied upon in order to identify support improvements.
