Recent Discussions
Single DS for Monitoring multiple windows processes
Hi I am looking for a Single DS which can help us monitor multiple Windows Processes/Services in LogocMonitor,If i am creating 1 DS per processes it is working but i want to have a single DS for Monitoring multiple windows processes i didnot find any way to do it. I used this Win32_Service wmi class but when i define multiple services display name equals or contains it is not working
How long do you sit on hold waiting for Chat support?
Hi, When I use the Chat support, I sometimes sit on hold for over 2 Hours waiting for someone to respond. I'm wondering if it's just me or if others have insanely long wait times. It's so bad I've started tracking my wait times. My average is over an hour. Is it just me? Thanks.Can LM run a SQL Query against a specific Server/Database and alert based on the results?
Hi, I had a request for this today, but I've never done anything like this, so I'm not sure If it's possible or how to do it. The original request was to run a certain query and create an alert if it returns any results. I'm assuming that normally this table is blank, and if there's anything in it, that means something is broken, behind, etc, so they want to know. I'm guessing we could either treat it like an Eventsource where any results just makes a stand alone alert every time it runs. Or I could have them modify the query to return a Count of results and then maybe set it up like a Datasource with thresholds based on the Count that is returned. So that brings me to: Is something like this possible? Does anyone have a tutorial or example on how I'd set something like this up? I have a lot of experience using LM with the stuff it comes with, but I have little experience creating new source from scratch or doing scripting or anything like that. Thanks!Adding additional Root and Intermediate CA certificates to Linux collector.
Hello, I have some https website tests that are failing because the Root and Intermediate CA certificates are not in the collector trust store. I have added the certificates into /etc/ssl/certs and ran sudo update-ca-certificates. openssl s_client connection now verifies the certificate chain, however the website test still fails with the same error. does the collector use a different trust store to the standard package installed to the Ubuntu 22.04 OS? I'm assuming that as it's mostly Java based there is a particular module or something that uses a different trust store. I can't find any information about this elsewhere. The CA's in question are: SectigoRSADomainValidationSecureServerCA.crt SecureCertificateServices.crt /etc/ssl/certs/ lrwxrwxrwx 1 root root 19 Jul 21 17:19 75583d7f.0 -> SecureCertificateServices.pem lrwxrwxrwx 1 root root 44 Jul 21 17:19 65ff7287.0 -> SectigoRSADomainValidationSecureServerCA.pem you can see here the openssl verification of the chain: Start Time: 1753171962 Timeout : 7200 (sec) Verify return code: 0 (ok) Then the website check step failing: One other minor frustration is in the debug runner, !opssl is listed as a valid command, however when trying to run it, it says unknown debug command, really not all that useful so I can to connect to the customer environment and directly ssh to the collectors to even begin troubleshooting because there was no real useful information returned in the UI.LM / ServiceNow Integration
I'm working on some API commands for ServiceNow from LogicMonitor and am trying to see if there's a way to see further information from the return payload from ServiceNow when a ticket is generated via the integration. In particular, I'm trying to capture the sys_id field from ServiceNow so that I can use this to access the ticket in an escalation step using a custom HTTPS API command. I can see the payload includes sys_id in the integration logs, and indeed LogicMonitor uses it to generate the link to the ticket on the alert screens. Does anyone know if there's a token or such that can be used to access this info, or if there would be a way of storing it for access?Bug in version 223 related to netscan execution
Reporting a bug we have identified that was introduced in portal version 223. May affect any portal that is using scheduled netscans to discover monitored devices. Starting in portal v223, if a netscan runs and discovers a device which is already in monitoring, it will re-assign that device to the collector which is running the netscan. In our case we have many scans which run each night against different subnets. We have one collector running the scans, and the collector is part of an auto-balanced collector group so the devices get distributed once discovered. Starting with this bug, whenever the nightly scans run it will reassign many devices to the single collector, which then gets overwhelmed and monitored devices generate false Host Status alerts. Auto-balancing only helps to a certain extent because the balancing is based on instance count, not resource count We have a workaround in place and are working with LM support to get the underlying bug resolved, but wanted to make the community aware.Cisco Wireless Access Points/Wireless Lan Controller
It's been recently brought to my attention that if an access point gets renamed that's being managed by a 9800 series WLC it will show up as a new instance the next time active discovery runs instead of updating the existing instance. I believe this happens due to how SNMP handles the rename and a new instance is created in the OID index but I have yet to confirm other than what I see in my portal. Now you'll have 2 instances with the same MAC and SN but different names both reporting statuses on your controller. If the AP goes down you'll get 2 alerts. Outside of it being a manual QA process I'm wondering if anyone else experiences this or has a good suggestion on how to detect duplicates and/or a workaround? We already had to modify our AP datasource so that AP's are not removed during Active Discovery because when they go down they fall off the OID tree and that was deleting our instances and clearing alarms.Warning: Linux Collector Upgrades Leaving Collectors Unusable
A heads up to the community: We've had several upgrades that have left collectors unusable. It's probably related to the initial and upgrade versions (in our case 36.001 to 37.002). It's related to the move to user space for the services. LM support is aware of this.
