Recent Discussions
Percentage-Based thresholds?
Is there anywhere in LM that lets me set a static percentage-based threshold? I'm aware of dynamic thresholds (not an expert) but we have some things that stay absolutely flat (or pretty close) so dynamic thresholds dont work mathematically for going over OR under by a percentage, for what I believe to be obvious reasons: Calculated lower threshold = 640 - ((640 - 640) * 0.5) = 640 So I'm wondering, and maybe I've missed it, but is there any meaningful way to simply alert on a percentage change UP or DOWN for data that is flat?SolvedLewis_Beard5 days agoExpert108Views0likes3CommentsMultiple 443 SSL Certificates?
I was asked by someone why one of their servers is showing the normal HTTPS cert info, but some other certs (two Intune Connector certs which are also associated with port 443) are not showing up in LogicMonitor. I dug into the code for SSL_Certificates and I can see from the code in Active Discovery that it can see multiple certs, or it looks at all peerCertificates and generates an instance from the soonest to expire peerCertificate on that port, but doesnt generate an instance for all of them. If I'm interpreting it correctly. I do have the latest version of the LogicModule so I'm guessing we are out of luck. I might write a custom one that shows each cert that comes back from session.getPeerCertificates() as a separate instance. I mean, assuming the contents of session.getPeerCertificates() is what the code implies. I will check shortly. But in the meantime, I was wondering if there happened to be any datasources or logicmodules for Intune Connector certs or other information? Or am I completely off-base here? Thanks!Solved93Views0likes6CommentsDisks volume capacity alert thresholds based on volume size
Hi folks, Does anyone have alerting thresholds set up based on disk volume capacity, or do you have an idea how to set it up? It could be good practice to have lower thresholds for larger data drives and higher thresholds for small drives. For example, we need to set up warning alerts if space used is ≥98% for data drives larger than 1 TB and for every other drive, warning ≥90%. I'm thinking about pulling the size of the disk as a property and using dynamic groups where I could set the threshold at the device group level; however, I'm not sure if this is the best approach. Thanks!SolvedEgis29 days agoNeophyte153Views1like10CommentsAlert Severity in LM vs Priority in ServiceNow
I know that LogicMonitor deals with Alert Severity. In ServiceNow, Incidents also have the concept of Priority. I'm wondering, does LogicMonitor have an equivalent of Priority that can be leveraged in the product innately? I am not referring to Alert Rules and Priority, I mean SNOW's P1, P2, P3, P4 style of concept, used in Incidents. I don't see anything right off in the product, and I've been using it for a few years, but sometimes I miss features in the busy day-to-day. I'm not even sure I have a business need. But we do send some alerts from LM to SNOW and I wanted to make sure there isn't some other "Priority" metric or equivalent? Occasionally I get asked about it. Thanks!SolvedLewis_Beard29 days agoExpert77Views1like2CommentsAPI v4
As per the REST API Change Log, API V4 exists and is REALLY powerful and efficient. We make a lot of heavy requests to the LogicMonitor API and want us (and the poor LogicMonitor servers) to benefit from these efficiency gains. As per the official docs, means of accessing the API v4 have been removed: https://www.logicmonitor.com/support/rest-api-change-log . A search for "V4" reveals: Block Access to LM REST API v4 using Bearer Token Starting with v198 release, you will not be able to use bearer token to authenticate yourself to use LogicMonitor REST API v4 external endpoints. We have already disabled Basic and LMv1 authentication to use API v4. Note that API v4 is not officially supported. We recommend you to use LogicMonitor REST API v3. Great, but the implication is that it there IS a way of authenticating. So.. UNOFFICIALLY... Has anyone successfully made an API V4 call in (e.g.) Postman?SolvedDavid_Bond2 months agoProfessor404Views2likes17CommentsNo instances on API response
Hello everyone, Sorry if this is a repeat topic here, but I'm having some trouble polling data from our new LogicMonitor setup via API. As I understand it, I'll need device ID, device datasource ID, instance ID, all together to get graph data over a specific time period. I can successfully pull the first two (device id and datasource id), but when I pull the instances resource, I'm not getting any response. Example resource path: /device/devices/{device id}/devicedatasources/{datasourceid}/instances The response I get is: { "total": 0, "items": [], "searchId": null, "isMin": false } indicating that there's no instances. This is where I seem to get stuck, I don't seem to be able to move on any further. Has anybody run into this, and can give me a direction for next steps? Anything is appreciated!Solvedjuramir2 months agoNeophyte262Views0likes6CommentsHow do access groups work? All options missing.
I need to allow a role to edit local Custom logicmodules only. I had seen the Access Groups but never tried them. I made a new one, but after doing so, it does NOT show up under the Access Groups list of any roles. Nor do I have an "Access Groups" tab on My Module Toolbox. Screens below. 1) I made a new Access Group, but there are no permissions on the group itself, just a name. Whatever. 2) I then managed the role, in a new browser windows, and went to the settings and Access Groups settings for that role, but NOTHING shows up there, not even the default one. 3) I also went to the My Module Toolbox and edited a module, looking for a tab the documentation claims exists (no picture of course) for controlling Access Groups, also in a new browser, and again, I see nothing. And even when I edit the logicmodule there is nothing on the page about access groups. So I just dont get it. All I want to do is make a new Access Group on the portal (DONE), and then have that guy show up under the settings for a role, so I can give a role access to that guy only, and also edit one module and add my MY TEST .... but nothing. Nothing show up anywhere. Can someone explain? Thanks. I'm at my wits-end.SolvedLewis_Beard2 months agoExpert172Views0likes12CommentsServiceNow Integration - Auto closing alerts
Greetings! Our ServiceNow/LogicMoitor integration has been in place close to 2 years now. Recently, one of our Infrastructure Engineers asked if it were possible to delay the auto-resolving of a ticket if it's actually being worked by someone. We have run into scenarios where a ticket gets created, an Engineer gets assigned the ticket, they are actively investigating the issue, the alert clears, and the ticket gets auto resolved, and the Engineer doesn't get credit for working the ticket. Is there any way to prevent auto-resolving a ticket if a user is actively working the ticket?SolvedRickRod2 months agoNeophyte169Views0likes2CommentsSQL Stored Procedure Monitoring
Hello, I have a SQL stored procedure that I need to monitor. The stored procedure is scheduled to run evey hour and I need to monitor and alert on any results that do not have 'Success' in the EventStatusDesc column. What is the best approach for monitoring this?Solvedautarch2 months agoNeophyte180Views0likes2CommentsAlert tuning help
Hi team. Hopefuly someone can point me into the right direction when it comes to disabling alert tuning at a group level. We have a group with a large number of network devices, and would like to disable alerting on all interfaces at the group level. However, there are a few device interfaces we would like to keep alerting enabled. When we look at the device at the resource level, we can see the alert is disable at the group level, but can't figure out how to override it to allow alerting at the resource levelSolvedJsewell2 months agoNeophyte286Views1like2Comments