Recent Discussions
Better "Adding a Service" documentation?
I wanted to start looking into Services, the last time I messed around with one, they were more limited. So I went to this page https://www.logicmonitor.com/support/adding-a-service and there is a list of all the options to add a service, but honestly there is no explanation at all. For example: 1) is the IP/DNS name for the service needed? Why? What does it even do? 2) Why do I need to specify a collector? Is this like a Netscan where I can just pick any collector to take up the load? How much load does this add? 3) If I am picking an auto-balanced group, why must I pick a preferred collector? I was about to type a long continuation but basically .... is there a page that actually explains these individual options in an in-depth fashion? Whether or not there is some allbound training or a badge for it or whatever, I'd think there would be some documentation discussing in detail what each item is, other than a simple listing of what it is. Basically, this page seems written as a casual reference for people who already use this regularly. I'm wondering if there is any proper documentation somewhere or if its gatekept behind some training? I'm about to blunder through with trial and error, but I prefer not to. :)SolvedLewis_Beard13 days agoProfessor56Views0likes7CommentsMonitor a running .exe
We have a need to monitor if a particular .exe is running on a windows system. So if you were to go into task manager and just look for whether it was running or not (e.g. task.exe exists). Seems pretty simple but I'm not sure how to get alerted if the process no longer exists. Thanks in advanceSolved63Views0likes6CommentsCreated custom properties when discovering devices
I'm trying to automate our onboarding process of resources a bit more because at the moment we are wasting a lot of time with custom properties and dynamic groups. We are mainly working with dynamic groups that look at custom properties on the resource (Location of the resources, application the resources is used for, PRD or TST, etc ...) to decide which resources they have to use . Now because dynamic groups don't support inherited properties this creates a situation where we have to manually add these custom properties for each resource. Is there a way to add these properties during the Netscan? Because we know that resources in a certain ip range are linked to a certain site/application/... Any other solutions to automate this as much as possible are also appreciated.Solved27Views0likes2CommentsAdding additional Root and Intermediate CA certificates to Linux collector.
Hello, I have some https website tests that are failing because the Root and Intermediate CA certificates are not in the collector trust store. I have added the certificates into /etc/ssl/certs and ran sudo update-ca-certificates. openssl s_client connection now verifies the certificate chain, however the website test still fails with the same error. does the collector use a different trust store to the standard package installed to the Ubuntu 22.04 OS? I'm assuming that as it's mostly Java based there is a particular module or something that uses a different trust store. I can't find any information about this elsewhere. The CA's in question are: SectigoRSADomainValidationSecureServerCA.crt SecureCertificateServices.crt /etc/ssl/certs/ lrwxrwxrwx 1 root root 19 Jul 21 17:19 75583d7f.0 -> SecureCertificateServices.pem lrwxrwxrwx 1 root root 44 Jul 21 17:19 65ff7287.0 -> SectigoRSADomainValidationSecureServerCA.pem you can see here the openssl verification of the chain: Start Time: 1753171962 Timeout : 7200 (sec) Verify return code: 0 (ok) Then the website check step failing: One other minor frustration is in the debug runner, !opssl is listed as a valid command, however when trying to run it, it says unknown debug command, really not all that useful so I can to connect to the customer environment and directly ssh to the collectors to even begin troubleshooting because there was no real useful information returned in the UI.Solvedllama2 months agoNeophyte27Views0likes1CommentBMC Remedy Integration
Hi all I'm looking to do an ITSM integration with BMC Helix/Remedy, which isn't natively supported. It looks as though we can create a new incident by making a POST request to their API. But, if we want to do an update, it seems their API requires that you first query the API for an internal ID for the Incident, then make a second call with the update referring to that internal ID. Apparently this behaviour in the API cannot be altered. I don't see any way to achieve this in LogicMonitor. Has anyone successfully integrated LM and BMC Helix/Remedy? I think we will likely need to build something to sit between and receive the updates from LM and then call the Helix API. Interested in hearing what others may have done to achieve this. DaveSolvedDave_Lee3 months agoAdvisor358Views0likes4CommentsConnectwise Integration Documentation Missing Step
There is a need to add a step to the Integration Docs (We're doing Connectwise, but I'm sure others need it as well)... https://www.logicmonitor.com/support/connectwise-integration It doesn't state that the escalation time in the alert rules that push to it should be set to "0" where possible to prevent over aggressive updates across the API from occurring. It is stated in the Alert Rule Documentation but isn't stated where the activity it ultimately effects is performed. Support recommended I use the Feedback option in the support sidebar... but that's blackhole with no feedback channel, so I'm posting it here instead.SolvedCole_McDonald3 months agoProfessor43Views1like1CommentPercentage-Based thresholds?
Is there anywhere in LM that lets me set a static percentage-based threshold? I'm aware of dynamic thresholds (not an expert) but we have some things that stay absolutely flat (or pretty close) so dynamic thresholds dont work mathematically for going over OR under by a percentage, for what I believe to be obvious reasons: Calculated lower threshold = 640 - ((640 - 640) * 0.5) = 640 So I'm wondering, and maybe I've missed it, but is there any meaningful way to simply alert on a percentage change UP or DOWN for data that is flat?SolvedLewis_Beard3 months agoProfessor138Views1like3CommentsMultiple 443 SSL Certificates?
I was asked by someone why one of their servers is showing the normal HTTPS cert info, but some other certs (two Intune Connector certs which are also associated with port 443) are not showing up in LogicMonitor. I dug into the code for SSL_Certificates and I can see from the code in Active Discovery that it can see multiple certs, or it looks at all peerCertificates and generates an instance from the soonest to expire peerCertificate on that port, but doesnt generate an instance for all of them. If I'm interpreting it correctly. I do have the latest version of the LogicModule so I'm guessing we are out of luck. I might write a custom one that shows each cert that comes back from session.getPeerCertificates() as a separate instance. I mean, assuming the contents of session.getPeerCertificates() is what the code implies. I will check shortly. But in the meantime, I was wondering if there happened to be any datasources or logicmodules for Intune Connector certs or other information? Or am I completely off-base here? Thanks!SolvedLewis_Beard3 months agoProfessor112Views0likes6CommentsDisks volume capacity alert thresholds based on volume size
Hi folks, Does anyone have alerting thresholds set up based on disk volume capacity, or do you have an idea how to set it up? It could be good practice to have lower thresholds for larger data drives and higher thresholds for small drives. For example, we need to set up warning alerts if space used is ≥98% for data drives larger than 1 TB and for every other drive, warning ≥90%. I'm thinking about pulling the size of the disk as a property and using dynamic groups where I could set the threshold at the device group level; however, I'm not sure if this is the best approach. Thanks!SolvedEgis4 months agoNeophyte177Views1like10CommentsAlert Severity in LM vs Priority in ServiceNow
I know that LogicMonitor deals with Alert Severity. In ServiceNow, Incidents also have the concept of Priority. I'm wondering, does LogicMonitor have an equivalent of Priority that can be leveraged in the product innately? I am not referring to Alert Rules and Priority, I mean SNOW's P1, P2, P3, P4 style of concept, used in Incidents. I don't see anything right off in the product, and I've been using it for a few years, but sometimes I miss features in the busy day-to-day. I'm not even sure I have a business need. But we do send some alerts from LM to SNOW and I wanted to make sure there isn't some other "Priority" metric or equivalent? Occasionally I get asked about it. Thanks!SolvedLewis_Beard4 months agoProfessor111Views1like3Comments