Dave_Lee
Advisor
23 days agoBMC Remedy Integration
Hi all
I'm looking to do an ITSM integration with BMC Helix/Remedy, which isn't natively supported.
It looks as though we can create a new incident by making a POST request to their API. But, if we want to do an update, it seems their API requires that you first query the API for an internal ID for the Incident, then make a second call with the update referring to that internal ID.
Apparently this behaviour in the API cannot be altered. I don't see any way to achieve this in LogicMonitor. Has anyone successfully integrated LM and BMC Helix/Remedy? I think we will likely need to build something to sit between and receive the updates from LM and then call the Helix API.
Interested in hearing what others may have done to achieve this.
Dave