ExpertHi,
When I use the Chat support, I sometimes sit on hold for over 2 Hours waiting for someone to respond. I'm wondering if it's just me or if others have insanely long wait times. It's so bad I've started tracking my wait times. My average is over an hour.
Is it just me?
Thanks.
AdvisorI have had some really long wait times but also some really short times (only a few minutes). I tend to give up if I have to wait more than 10 minutes or so. I do now tend to ask the chat bot just to raise a support ticket, rather than wait in a queue to chat with support. At least then I can put in some proper descriptive information, upload screenshots, files, etc. It's such a pain handling a support conversation in the tiny little chat window.
The chat bot does seem to be become more insistent on transferring me to the queue for a support person, rather than just accepting my request to create a support ticket. It used to do that immediately if I said "create a support ticket".
I would really like the option in the support UI to get create a ticket rather than have to plead with the chat bot to do it for me.
NeophyteThat's interesting because I'd noticed that behavior change in the past month. I've repeatedly requested a simple web form to raise a ticket and have heard varying promises.
NeophyteIt's not just you.
Community ManagerHi Kelemvor.
Our support teams understand how long wait times for live chat support can be frustrating. To help reduce these wait times, the support team has recently expanded. Hopefully, this will decrease the amount of time you spend on hold in the future.
