Forum Discussion

Kelemvor's avatar
Kelemvor
Icon for Expert rankExpert
22 days ago

How long do you sit on hold waiting for Chat support?

Hi, When I use the Chat support, I sometimes sit on hold for over 2 Hours waiting for someone to respond.  I'm wondering if it's just me or if others have insanely long wait times.  It's so bad I've...
chat
skydonnell's avatar
skydonnell
Icon for Community Manager rankCommunity Manager
21 days ago

Hi Kelemvor.

Our support teams understand how long wait times for live chat support can be frustrating. To help reduce these wait times, the support team has recently expanded. Hopefully, this will decrease the amount of time you spend on hold in the future.