Recent Discussions
MSP Customer Branding
Would it be possible that when a user/group logs on branding for the GUI can be defined i.e. A customer logo assigned to the GUI rather than the global branding. I know this is probably not possible to the login landing page but afterwards it would be nice that each group or users can have seperate branding applied. Very useful for MSP's. I know of child tennats in LM but I believe this is not really supported any longer and may have cost implications (not sure)
Hide License Limit from Child Portals
We have our own tenant with LogicMonitor, and customers in their own child tenants. Our license allocation displays in the customer's child portal under the portal information section. This confuses the customer because they think they have way more licenses than they actually have. It would be nice to have the ability to hide this limit or set the customer's limit from our portal.
Cisco Meraki License monitoring - Subscription - Licensing Model
One of our clients is using “Subscription Licensing” model since few months. But we do see Cisco Meraki License Module currently supports only per-device licensing. Hence, raising this Feature request for “Subscription Licensing” model. Meraki Licensing - Cisco Meraki Documentation
Way to search for specific DataPoints w/in DataSource(s)
Hello, is there a way to search for a specific datasource metric from w/in the Datasources page(s)? For instances in our previous tool they have online help and every probe listed every single metric that the probe could poll and description of that metric from the specific technology it was probing. I don't see a way to do that in LogicMonitor. Example I am looking for Exchange DAG copy queue length metric but searching for that metric "queue" "DAG" "copy" no results show up. The DataSource page search just seems to look at the DS names. It doesn't look at the defined datapoints defined w/in the DS.Windows agent-based monitoring
By far the most time consuming and difficult parts of onboarding a customer into our managed services is getting servers onboarded. We advise customers use Group Policy to push out settings for Windows Firewall and add the monitoring users to some groups. We also advise using it to run a PowerShell script on each server to implement least priv access. This is based largely on the same code LM uses in the Non-Admin script with a bunch of extra features we've added ourselves. Getting this GPO implemented though often requires jumping through a lot of change control and security related questions. In larger organisations, it often requires several levels of approval before it can be implemented. Then we have the non-domain joined machines, which need this all run manually. It's often not practical to install collectors in each subnet, so we also need to get a whole host of firewall rules opened up across the network to allow the collectors to reach each server to be monitored. Again, time consuming to explain the requirements, get approval and get implemented. In cases where we need to monitor applications, like SQL Server, this requires a more ports being opened - sometimes custom ports depending on how it's been setup and additional permissions for user accounts, which again we always try to do with 'least priv' in mind. I know LM is all about "agentless" but it would be great if we could have a lightweight agent for Windows (and maybe Linux) that could collect data for a machine then forward it to a local collector for onward transmission to LM. It would reduce requirements for a lot of network changes. I'm not sure if this could also reduce the need for running scripts etc for "least priv" access. Possibly not as I guess running this agent thing as system wouldn't be ideal either. I'm talking out loud here a little, but wondering if others have similar frustrations with getting servers into monitoring.Allow Read-Only Accounts To Stay Logged in
We use multiple TVs as dhasboards, we currently have individual widgets on them, we would like to display dashboards on the TVs. We were informed by an engineer that we cannot select accounts to stay logged in only all accounts. We would like the option have a ready-only account stayed logged in so we can display dashboards.
Feature Request: Alerts Clear Customization
It would be a great feature to allow customization when alerts clear in the Manage Alert Rules. Currently its off or on. Currently our escalation chain includes a phone call for Critical alerts as well as an integration with our ticketing system on Stage 1. When that alert clears, we still want the clear alert to go to our integration, but we don't want to trigger a phone call.
