connectwise

4 Topics

Monitor ConnectWise Integration Errors
We are having a sporadic issue with integration errors that is causing failures when trying to make tickets in ConnectWise Manage and are looking for a way to monitor the integration errors and send an email to our team upon failures. I cannot seem to find any way of monitoring the integration. Anyone else having similar errors and if so how have you handled it?
dnull
3 months ago Place Feature Requests
32Views
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3Comments
Token for Alert Acknowledgement Comment
I would like to request the ability to utilize a token to pass the Acknowledgement Comment for an alert to a ConnectWise ticket. Ideally we would like it so that when a ConnectWise ticket's status is updated because the alert has been acknowledged in LogicMonitor, the comment set for the acknowledgement is passed and included in the ticket. Currently we are able to use the ##ALERTSTATUS## token to display the current status of the alert, but the ability to utilize the acknowledgement comment would greatly improve ticket handling. Thank you, Chris Czuhanich
cczuhanich
9 years ago Place Archive
7Views
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3Comments
PropertySource - ConnectWise_ConfigID
PropertySource to retrieve the ID of a matching Configuration (CI) in ConnectWise. Quote This PropertySource uses the auto.entPhysicalSerialNum Device property (set by Cisco_Product_Info PropertySource) to query a ConnectWise site (instance) to find a matching Configuration ID. You can override the auto.entPhysicalSerialNum property with a manually-applied physicalSerialNum property. A matching Configuration ID is saved as a Device property, auto.connectwise.configid. Required properties: auto.entPhysicalSerialNum or physicalSerialNum connectwise.companysite connectwise.companyloginid connectwise.public.key connectwise.private.key These 4 properties can be found from ConnectWise's API documentation: https://developer.connectwise.com/ LM Locator:YR77GF
Bennett_Borofka
8 years ago Place Archive
3Views
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1Comment
ConnectWise 4th type of Alert
Hello, Would it be possible to add another field under ConnectWise Priorities for something like "Informational"? You have Critical, Error and warning. It would be nice if there was a fourth called something like Informational. Even if it was down the road.
BDaggett
9 years ago Place Archive
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1Comment