connectwise

4 Topics

Token for Alert Acknowledgement Comment
I would like to request the ability to utilize a token to pass the Acknowledgement Comment for an alert to a ConnectWise ticket. Ideally we would like it so that when a ConnectWise ticket's status is updated because the alert has been acknowledged in LogicMonitor, the comment set for the acknowledgement is passed and included in the ticket. Currently we are able to use the ##ALERTSTATUS## token to display the current status of the alert, but the ability to utilize the acknowledgement comment would greatly improve ticket handling. Thank you, Chris Czuhanich
cczuhanich
9 years ago Place Archive
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Monitor ConnectWise Integration Errors
We are having a sporadic issue with integration errors that is causing failures when trying to make tickets in ConnectWise Manage and are looking for a way to monitor the integration errors and send an email to our team upon failures. I cannot seem to find any way of monitoring the integration. Anyone else having similar errors and if so how have you handled it?
dnull
3 months ago Place Feature Requests
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3Comments