We are looking to enhance our usage of Logic Monitor by tying it into the Alert Module within Fresh Service.
First, is there anyone here who also uses Fresh Service and the alert module? I'd like to chat and see if we can collaborate.
Second, any general recommendations for integrating Logic Monitor with an external ticketing tool? Specifically, we are looking to keep the noise down by only creating tickets based on a particular severity, for particular assets, and at particular times. If there is anything you can provide that would be helpful.