Forum Discussion

SWalker's avatar
SWalker
3 years ago

LM Integration with FreshService Alert Management Module

Hello, We are looking to enhance our usage of Logic Monitor by tying it into the Alert Module within Fresh Service.   First, is there anyone here who also uses Fresh Service and the ale...
MaddyM's avatar
MaddyM
2 years ago

Hi @SWalker we reached out to fresh service support and got everything working. Now we’re working on trying to customize the subject line of the tickets that are being generated. By default it seems to be pulling the entire alert message into the subject line which isn’t really what we want.