Ideas for tracking LM website docs changes?
Hi gang! I’ve raised this issue to our CSM but I want to raise the topic here for conversation. There might be a technical solution I’m not imagining. When LogicMonitor updates their own support documents on their website, there’s no way to see what exactly has changed - unless the page content explicitly includes such details. Case in point: “Tokens Available in LogicModule Alert Messages” https://www.logicmonitor.com/support/logicmodules/about-logicmodules/tokens-available-in-datasource-alert-messages It reads “Last updated on 13 January, 2023” OK, great - but what changed?? (We make extensive use of Alert Tokens in custom JSON payloads in our LM Integrations which send to PagerDuty. If there’s changes to the Alert Tokens in a way which would affect how PagerDuty ingests and/or routes the Alerts - and I didn’t know about it to make adjustments -that would really stink, and that’s putting it mildly.) Disregarding that specific page however…. Do people have any ideas on how to track LM website changes in a way that would expose the specific changes? I don’t want to have to resort to ConfigSource monitoring of LogicMonitor’s own website, nor do I want to have to resort to writing a web crawler which would download the entire site and commit it to version control like Github - but I’m tempted, which is sad.How to contact Support when you really need it!
How to get help!?! Look, obviously we would like you to use the community as the first point of contact when encountering questions or problems, as chances are your peers have dealt with them before! But, if you’re encountering a problem the community really can’t fix, we’re also not going to make it difficult for you to find us—We’re here to help! What to check before reaching out to support: We have many clients that have used our software in ways we could have never imagined. check out some of the resources below! ➡️ Start by Searching and posting your question in our Product Discussion forums. ➡️ Check out our Product Tech Talk for how to’s, best practices and industry knowledge from our LM Tech Experts. ➡️. Check out our Troubleshooting Guides ➡️. Read thru Product Documentation ➡️. Check out our Support Center ➡️. Status updates: A live feed on the uptime of our platform ✅. Still no luck? Or if your issue requires our Support team to login to your portal, pleaselog a Support ticket. 🛑NOTE: Issues with 3rd party scripts and implementations Don’t get us wrong, we love 3rd party scripts just as much as any other person. However, given their nature (3rd party) we also can’t take responsibility for their inner workings. Please consult the 3rd party in question, or the developer that helped you set them up.
