Blog Post

LM News
1 MIN READ

Important Update on Support System Migration: Erroneous Emails Delivered for Previously Closed Cases

SuzanneShaw's avatar
SuzanneShaw
Icon for Community Manager rankCommunity Manager
5 days ago

After our recent migration to our new Support system, an issue occurred that caused automated emails to be sent out referencing updates on historical cases previously closed. We are aware of the situation and are actively working on a Root Cause Analysis (RCA).

Please be assured that these emails are not phishing attempts, and no action is required on your end. We apologize for any inconvenience or concern this may have caused and appreciate your patience as we resolve this matter.

Thank you for your continued support!

Updated 5 days ago
Version 3.0
support
SuzanneShaw's avatar
Icon for Community Manager rankCommunity Manager
Joined July 08, 2024
View Profile
Node avatar for LM News
LM News
Stay informed and empowered with LogicMonitor News, your go-to source for announcements, updates, and valuable insights straight from LogicMonitor. Discover the latest product enhancements, industry trends, and expert commentary to keep your monitoring strategies ahead of the curve. Join us to access timely information and maximize the effectiveness of your monitoring solutions.
  • Drew_Hawkins's avatar
    Drew_Hawkins
    Icon for Neophyte rankNeophyte
    4 days ago

    I create a new login to the support system, and today it seems to be locked out. Doing the password reset process goes in a loop, it asking for email, then clicking the link in the email and it asking for email again. 

      • Drew_Hawkins's avatar
        Drew_Hawkins
        Icon for Neophyte rankNeophyte
        4 days ago

        I have sent multiple messages and cannot get into contact with anyone.  Please have someone from the support team look up my information and contact me. Since I cant contact you.