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Important Update on Support System Migration: Erroneous Emails Delivered for Previously Closed Cases
SuzanneShaw
28 days agoCommunity Manager
After our recent migration to our new Support system, an issue occurred that caused automated emails to be sent out referencing updates on historical cases previously closed. We are aware of the situation and are actively working on a Root Cause Analysis (RCA).
Please be assured that these emails are not phishing attempts, and no action is required on your end. We apologize for any inconvenience or concern this may have caused and appreciate your patience as we resolve this matter.
Thank you for your continued support!
Updated 28 days ago
Version 3.0SuzanneShaw
Community Manager
Joined July 08, 2024
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