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Important Update on Support System Migration: Erroneous Emails Delivered for Previously Closed Cases

SuzanneShaw's avatar
SuzanneShaw
Icon for Community Manager rankCommunity Manager
3 months ago

After our recent migration to our new Support system, an issue occurred that caused automated emails to be sent out referencing updates on historical cases previously closed. We are aware of the situation and are actively working on a Root Cause Analysis (RCA).

Please be assured that these emails are not phishing attempts, and no action is required on your end. We apologize for any inconvenience or concern this may have caused and appreciate your patience as we resolve this matter.

Thank you for your continued support!

Updated 3 months ago
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SuzanneShaw's avatar
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Joined July 08, 2024
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  • Drew_Hawkins's avatar
    Drew_Hawkins
    Icon for Neophyte rankNeophyte
    3 months ago

    I create a new login to the support system, and today it seems to be locked out. Doing the password reset process goes in a loop, it asking for email, then clicking the link in the email and it asking for email again. 

      • Drew_Hawkins's avatar
        Drew_Hawkins
        Icon for Neophyte rankNeophyte
        3 months ago

        I have sent multiple messages and cannot get into contact with anyone.  Please have someone from the support team look up my information and contact me. Since I cant contact you. 

  • scottabutler's avatar
    scottabutler
    Icon for Neophyte rankNeophyte
    2 months ago

    I have the same issue as Drew. I have sent an email to address above and am waiting for a response. I am only posting here because it appears that this issue has been going on for 3 weeks.