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Important Update on Support System Migration: Erroneous Emails Delivered for Previously Closed Cases

SuzanneShaw's avatar
SuzanneShaw
Icon for Community Manager rankCommunity Manager
4 months ago
After our recent migration to our new Support system, an issue occurred that caused automated emails to be sent out referencing updates on historical cases previously closed. We are aware of the situ...
Updated 4 months ago
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SuzanneShaw's avatar
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Joined July 08, 2024
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Drew_Hawkins's avatar
Drew_Hawkins
Icon for Neophyte rankNeophyte

I create a new login to the support system, and today it seems to be locked out. Doing the password reset process goes in a loop, it asking for email, then clicking the link in the email and it asking for email again. 

  • Drew_Hawkins's avatar
    Drew_Hawkins
    Icon for Neophyte rankNeophyte
    4 months ago

    I have sent multiple messages and cannot get into contact with anyone.  Please have someone from the support team look up my information and contact me. Since I cant contact you.