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Important Update on Support System Migration: Erroneous Emails Delivered for Previously Closed Cases

SuzanneShaw's avatar
SuzanneShaw
Icon for Community Manager rankCommunity Manager
4 months ago
After our recent migration to our new Support system, an issue occurred that caused automated emails to be sent out referencing updates on historical cases previously closed. We are aware of the situ...
Updated 4 months ago
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SuzanneShaw's avatar
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Joined July 08, 2024
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scottabutler's avatar
scottabutler
Icon for Neophyte rankNeophyte
3 months ago

I have the same issue as Drew. I have sent an email to address above and am waiting for a response. I am only posting here because it appears that this issue has been going on for 3 weeks.