Forum Discussion

A11ey's avatar
A11ey
Former Employee
2 years ago

How to submit a Feature Request.

At LogicMonitor, we are dedicated to providing our customers with the best monitoring solutions and services. To ensure that we are meeting your needs, please share your feedback on our products by visiting our feedback form in the LM portal https://lmcloud.logicmonitor.com/santaba/uiv3/dashboard

To submit your feedback successfully, please follow these steps:

  1. Click on the link provided

  2. Sign in to your LogicMonitor account

  3. Navigate to the ‘Support’ section 

  4. Click ‘Contact Support’

  5. Lastly, click ‘Feedback’

  6. Provide a summary and descriptive message

  7. Click on ‘Submit’ 

Your input is invaluable in helping us understand how we can improve and continue to provide the best possible monitoring experience for our customers. You can share your ideas, vote on existing suggestions, and see what other members of our community are saying.

We appreciate your time and effort in providing feedback and look forward to hearing from you.

Thank you,

The LogicMonitor Community Team.

Feature Requests
New Features
Product Features
  • Cole_McDonald's avatar
    Cole_McDonald
    Icon for Professor rankProfessor
    2 years ago

    Integration between Community & Product Board is on the roadmap for later this year.  We have a few technical constraints we need to work through, but we definitely hear you and once we get going we’ll have a feedback group here on Community. 

    My assumption was that the product teams were supposed to be checking here regularly.  I’ve been both submitting feature requests and posting here in most cases.  Mostly to help drive some visibility for the types of things we’re asking for.  But I also use our account managers if we have info that has to stay internal.  I made a mockup of a dashboard workflow for submission that included enough client info that our policy required it could only be delivered using an encrypted email… not PII, but contractual obligations.  Based on some of my experience, I don’t expect to hear back on it unless it magically appears in a UI/UX session or the product itself.

  • Anonymous's avatar
    Anonymous
    2 years ago

    My assumption was that the product teams were supposed to be checking here regularly. 

    That depends on what your definition of “regularly” is.

  • Cole_McDonald's avatar
    Cole_McDonald
    Icon for Professor rankProfessor
    2 years ago

    My assumption was that the product teams were supposed to be checking here regularly. 

    That depends on what your definition of “regularly” is.

    I’m on a NOC team I check our whole communications platform every half an hour if I haven’t seen any notifications pop up on my screen, but that’s a realtime monitoring cadence … product management should have a daily expectation to get caught up.  They should distribute/adjust the filtered info as needed for their teams to succeed in fulfilling the client needs.  Not everything needs to jumped on in this situation obviously… but barring my reasonable expectation for consumption, communicating that the message was received at all would be 100% better than the current state.