Integration between Community & Product Board is on the roadmap for later this year. We have a few technical constraints we need to work through, but we definitely hear you and once we get going we’ll have a feedback group here on Community.
My assumption was that the product teams were supposed to be checking here regularly. I’ve been both submitting feature requests and posting here in most cases. Mostly to help drive some visibility for the types of things we’re asking for. But I also use our account managers if we have info that has to stay internal. I made a mockup of a dashboard workflow for submission that included enough client info that our policy required it could only be delivered using an encrypted email… not PII, but contractual obligations. Based on some of my experience, I don’t expect to hear back on it unless it magically appears in a UI/UX session or the product itself.