Customer Story - Automotive Services
Customer Story: An American collision repair company with over 200 locations across the country, providing auto repair services, painting, reassembly, and more. Industry: Services Challenge After a recent acquisition, the team was faced with adding 660 new devices to their network. A high priority was placed on their 51 Florida locations, which contained roughly 155 resources that needed to be migrated quickly as Hurricane Ian was approaching landfall Solution LogicMonitor provided improved visibility and key information, while also facilitating information between executives and onsite techs with quick updates displayed in executive dashboards. Business Outcomes 660 new devices added Created efficient processes to prioritize repairs to affected locations Improved visibility allowed for quicker repairs and minimized costly downtime Interested in sharing a story about your infrastructure monitoring, processes improvements, or any other successes since implementing LogicMonitor? We’d love to hear it! Feel free to comment below or reach out to us atinnercircle@logicmonitor.comto share your voice.75Views12likes0CommentsLive Twitter Feeds in Text Widgets
Below is a fairly simple process to add any public facing twitter feed to widgets on a dashboard. Some use cases I hear a lot from customers is that they liketo see companies twitter feeds along their own service health dashboards because sometimes social media moves faster than status pages or email updates. This will all be done within a Text Widget. There is an option to utilize source code, we’ll be working in there. Make sure you have the frame of an HTML page set up, You can add any title you want. Tags with spaces will have sections added to them below. <html> <title> </title> <body> </body> </html> <script> </script> The first step is to go tohttps://publish.twitter.com/. Put in the URL of the profile you want,ex: twitter.com/Microsoft365, and select its embedded feed. The website will give you an <a class>HTML code to copy. Put the<a class>section into the <body>. It should look like this: <html> <title> </title> <body> <a class="twitter-timeline" href="https://twitter.com/Microsoft365?ref_src=twsrc%5Etfw">Tweets by Microsoft365</a> </body> </html> <script> </script> There will be a <script>portion of the copied code, paste that into a notepad and take it out of the above. We will be using it in the next section. Next, we need to navigate to that .js link in the <script> section, you should do this in a separate tab. That page will lead you to the full JS code. Copy that code and paste it into the <script> section in your HTML frame. It should look like this: <html> <title> </title> <body> <a class="twitter-timeline" href="https://twitter.com/Microsoft365?ref_src=twsrc%5Etfw">Tweets by Microsoft365</a> </body> </html> <script> JS Code here </script> From there, save and close the widget. If done correctly it should look like this (It may take a few seconds to load): Some helpful tips: Changing the widget refresh frequency also changes the feed update frequency Once created, the widget can be cloned and changed to another twitter handle with relative ease Usually goes alongside Dashboards for Health/Status Monitoring and can give additional context106Views15likes2CommentsExport Datetimes for Downtime in a Website Overview Report
For context, I'm a consumer of LogicMonitor csv/excel report exports only - I am required to aggregate my exports outside of LogicMonitor so I can use the availability data from our website endpoint checks to build Tableau Reports. Thus, it would be incredibly helpful to my organization if I could obtain an export (csv/excel) from LogicMonitor that contained all webservices downtime (NOT aggregated and reported as ##h ##m ##s) with datetimes for each period of missed polls (downtime). For example, each line in the spreadsheet contain the endpoint details and the start/stop time. For periods of flapping, each there would be multiple lines for the same endpoint, each with their own start and end times. Knowing when downtime is occurring AND knowing if it occurred during a scheduled maintenance period are essential pieces of information necessary to advance availability reporting for our cloud applications and ensure we maintain our SLA (which discounts application downtime for planned maintenance). I draw out my data daily, via a website overview report that excludes SDT from the reported downtime in a csv export.12Views0likes0CommentsSDT Repeat Schedule (Nth day feature)
The SDT feature is critical for a monitoring tool to be able to schedule blackout periods ahead of time. A lot of clients schedule their maintenance windows on a certain weekend of the month and your tool only allows you to set up repeat schedules daily at a certain time, weekly on a certain day, or monthly on a certain day of the month. This covers a lot of bases, but it's not how a good number of clients schedule regular downtime. For clients who schedule their downtime on the "4th Saturday of every month" you have to manually enter these dates as there is not way to automate it on a repeat basis. I suggest adding a "N th weekday of the month" option so one can schedule based on the "1 st Sunday" or "Last Saturday" or "4 th Wednesday". This is common enough to be very useful. Thanks!10Views1like0Comments