Voice of the Customer: Benny Chan
In this conversation led by Kristen Engelhardt, VP of Customer and Product Enablement, we hear how Benny Chan turns platform insights into real-world reliability wins. As an SRE Specialist at Visa, Benny Chan has spent years owning the operational stack, particularly around LogicMonitor. After inheriting the tool, he leveled it up by cleaning up alerts, driving custom integrations, and optimizing dashboards to reflect real service health, not just noise. He’s especially focused on Windows service states and internal process monitoring, feeding key insights back to product teams. His north star? A single pane of glass that ties backend metrics directly to customer impact—because, as Benny puts it, “who cares if the server is maxed out if the user isn’t affected?” 🎥 Check out the full video to see how Benny’s blending automation and insight to drive better customer experiences.Voice of the Customer: Kate James
In a conversation with our VP of Customer and Product Enablement, Kristen Engelhardt, Kate James shared how they turned night shifts into a launchpad for platform mastery. As a Network Engineer at Cello Communications, Kate dove into LogicMonitor during overnight NOC shifts and quickly became an in-house expert. Their scripting chops now power custom SSH-based monitoring for legacy switches, fully automated group creation from IPAM data, and smarter alert routing to reduce noise. With a 2025 goal to consolidate wide-area outages into meaningful, root-cause alerts, Kate is on a mission to work smarter, not harder—and save the team from manual overload. 🎥 See how Kate turned self-taught scripting into time-saving automation.Voice of the Customer: Naveed Khan
Ever get handed a platform and immediately start planning how to make it better? Naveed Khan, Principal Architect for Hybrid and Private Cloud at Inde Technologies, stepped into LogicMonitor with a fresh perspective and a managed services lens. In this interview, Naveed sat down with our VP of Customer and Product Enablement, Kristen Engelhardt, at LM Training LIVE and shared how his team uses the platform to monitor networks and explore deeper service insights for their customers. From building custom dashboards that surface VM usage and cost metrics to experimenting with webcam feeds and dependency mapping, Naveed’s approach is equal parts creative and practical. With customer growth tied to surfacing “unknown unknowns,” he focuses on enabling visibility where clients didn’t know they needed it and ultimately reducing resolution times with smarter observability. As Inde evaluates renewal options, Naveed’s voice is at the table—armed with firsthand experience and outcomes that matter. 🎥 Check out the full video to hear how Naveed is turning metrics into momentum for Inde’s customers.
