Voice of The Customer: Trent Ross

Trent Ross, Senior Systems Administrator at Bendigo Health & Loddon Mallee Rural Health Alliance, oversees tech for over 70 hospitals—and he's on a mission to make downtime a thing of the past.

In a conversation with Kristen Engelhardt, VP of Customer and Product Enablement, Trent shares how Bendigo Health operates like a nonprofit MSP, supporting hospitals across a vast Australian region. While LogicMonitor was already in place when he joined, Trent has driven its evolution from basic network monitoring to a key player in safeguarding patient care. By focusing on proactive metrics, exploring AIOps, and championing tools like Service Insights, his team aims to detect issues before clinicians ever feel the impact. It’s a tech transformation grounded in one clear outcome: better digital support for patient outcomes.

🎥 Watch the full video to hear Trent’s strategy for scaling IT across healthcare—without losing sight of the human impact.