Voice of the Customer: Naveed Khan

Ever get handed a platform and immediately start planning how to make it better? Naveed Khan, Principal Architect for Hybrid and Private Cloud at Inde Technologies, stepped into LogicMonitor with a fresh perspective and a managed services lens. 

In this interview, Naveed sat down with our VP of Customer and Product Enablement, Kristen Engelhardt, at LM Training LIVE and shared how his team uses the platform to monitor networks and explore deeper service insights for their customers. From building custom dashboards that surface VM usage and cost metrics to experimenting with webcam feeds and dependency mapping, Naveed’s approach is equal parts creative and practical. With customer growth tied to surfacing “unknown unknowns,” he focuses on enabling visibility where clients didn’t know they needed it and ultimately reducing resolution times with smarter observability. As Inde evaluates renewal options, Naveed’s voice is at the table—armed with firsthand experience and outcomes that matter.

🎥 Check out the full video to hear how Naveed is turning metrics into momentum for Inde’s customers.