Voice of the Customer: Kate James
In a conversation with our VP of Customer and Product Enablement, Kristen Engelhardt, Kate James shared how they turned night shifts into a launchpad for platform mastery. As a Network Engineer at Cello Communications, Kate dove into LogicMonitor during overnight NOC shifts and quickly became an in-house expert. Their scripting chops now power custom SSH-based monitoring for legacy switches, fully automated group creation from IPAM data, and smarter alert routing to reduce noise. With a 2025 goal to consolidate wide-area outages into meaningful, root-cause alerts, Kate is on a mission to work smarter, not harder—and save the team from manual overload. 🎥 See how Kate turned self-taught scripting into time-saving automation.Voice of the Customer: Chris Lee
Chris Lee didn’t just take over the LogicMonitor platform—he leveled it up. In this conversation with Kristen Engelhardt, our VP of Customer and Product Enablement, Chris shares how he stepped into an existing monitoring setup at KFC Australia and quickly became the go-to expert. As an Infrastructure Engineer, he built out dashboards, crafted custom datapoints for Windows systems, and integrated Atlassian JSM for seamless alerting. Over the past year, his work has expanded coverage across all devices, and now he’s looking ahead to automation with Ansible and LogicMonitor's Edwin AI, plus smarter insights through logs. His story is one of leveling up, system by system. 🎥 Watch the full video to hear how Chris drives smarter IT operations across KFC Australia.Voice of the Customer: Naveed Khan
Ever get handed a platform and immediately start planning how to make it better? Naveed Khan, Principal Architect for Hybrid and Private Cloud at Inde Technologies, stepped into LogicMonitor with a fresh perspective and a managed services lens. In this interview, Naveed sat down with our VP of Customer and Product Enablement, Kristen Engelhardt, at LM Training LIVE and shared how his team uses the platform to monitor networks and explore deeper service insights for their customers. From building custom dashboards that surface VM usage and cost metrics to experimenting with webcam feeds and dependency mapping, Naveed’s approach is equal parts creative and practical. With customer growth tied to surfacing “unknown unknowns,” he focuses on enabling visibility where clients didn’t know they needed it and ultimately reducing resolution times with smarter observability. As Inde evaluates renewal options, Naveed’s voice is at the table—armed with firsthand experience and outcomes that matter. 🎥 Check out the full video to hear how Naveed is turning metrics into momentum for Inde’s customers.
