Seeing Failed To Parse ServiceNow Integration
We are sometimes seeing “-2” as the ##EXTERNALTICKETID## when sending alerts to ServiceNow. When this happens and the alert clears it is not auto-closing the ticket in SNOW. Has anyone seen this or have any idea how to fix this. Seems when there is an event where multiple alerts generate and send to SNOW at once this happens.LogicMonitor Resource table not populated consistently in ServiceNow
We are using the LogicMonitor Service Graph Connector to pull the names of CIs to be monitored. What I’ve noticed is that in the ServiceNow system table “LogicMonitor Resources” there are two fields: Name and Configuration Item (reference field). Sometimes, while the Configuration item is populated the Name field is not. It seems that if Created by=system, then, Name is *always* populated, but if it’s created by one of our employees, it’s hit or miss if Name is populated. Is there something our folks are not doing, or not doing properly that’s causing this anomaly? Thanks.
Unable to authenticate Rest api with servicenow to get devices
Hi All, I am trying to authenticate in servicenow using script but it is not working. It is throwing an error authentication failed status 401. var ACCESS_ID = '123'; var ACCESS_KEY = 'abc'; var ACCOUNT_NAME = 'test'; var resourcePath = '/device/devices'; var epoch = (new Date()).getTime(); var id = 2; var requestVars = 'GET' + epoch + resourcePath; var HexUtil = { convertByteArrayToHex : function(byteArray) { var hex = ""; byteArray.forEach(function(byteValue) { hex += HexUtil.convertByteToHex(byteValue); }); return hex; }, convertByteToHex : function(b) { var hexChar = ["0", "1", "2", "3", "4", "5", "6", "7","8", "9", "a", "b", "c", "d", "e", "f"]; return hexChar[(b >> 4) & 0x0f] + hexChar[b & 0x0f]; } }; // Compute the HMACSHA256 hash using GlideDigest var key = "key"; key = encodeURIComponent(key); key = GlideStringUtil.base64Encode(key); var msg = "message"; msg = encodeURIComponent(msg); var mac = new GlideCertificateEncryption(); signature = mac.generateMac(requestVars, "HmacSHA256", ACCESS_ID); var bytes = GlideStringUtil.base64DecodeAsBytes(signature); var hex = HexUtil.convertByteArrayToHex(bytes); var hexB64 = GlideStringUtil.base64Encode(hex); var token = 'LMv1 ' + ACCESS_ID + ':' + signature + ':' + epoch; gs.info('Devices = ' +token); var httpRequest = new GlideHTTPRequest('https://' + ACCOUNT_NAME + '.logicmonitor.com/santaba/rest/device/devices'); httpRequest.addHeader('Content-Type', 'application/json'); httpRequest.addHeader('Authorization', token); //httpRequest.addHeader('x-server-version', '3'); var response = httpRequest.getBody(); gs.log(response); Could you please help me on this.
