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dsnellPSU's avatar
11 months ago

LogicMonitor Resource table not populated consistently in ServiceNow

We are using the LogicMonitor Service Graph Connector to pull the names of CIs to be monitored. 
What I’ve noticed is that in the ServiceNow system table “LogicMonitor Resources” there are two fields: Name and Configuration Item (reference field). 

Sometimes, while the Configuration item is populated the Name field is not. 
It seems that if Created by=system, then, Name is *always* populated, but if it’s created by one of our employees, it’s hit or miss if Name is populated. 

Is there something our folks are not doing, or not doing properly that’s causing this anomaly? 

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