Forum Discussion

Drew_Hawkins's avatar
Drew_Hawkins
Icon for Neophyte rankNeophyte
2 months ago

Customer Support a Dumpster Fire

Went to create a support ticket, which has to be done on a different website and portal login. Clicking the "GET SUPPORT" button opens an AI chat with the intelligence of a toddler who just drank a r...
Cole_McDonald's avatar
Cole_McDonald
Icon for Professor rankProfessor
2 months ago

I've brought this up to our account rep as well... I don't need the bot to search the KB for me... I can do that bit.  So I just use it to "Open a Support ticket"... apparently, "Talk to an Engineer" may help get to a human as well... but as a search front end for the KB... It's ok at finding pertinent articles.

    • David_Bond's avatar
      David_Bond
      Icon for Professor rankProfessor
      2 months ago

      Only humans allowed in the Community!

      • Cole_McDonald's avatar
        Cole_McDonald
        Icon for Professor rankProfessor
        2 months ago

        DNA tests came back... I'm mostly human.

    • Drew_Hawkins's avatar
      Drew_Hawkins
      Icon for Neophyte rankNeophyte
      2 months ago

      When they first switched to the new support site there was the ability to just create a ticket, type in all of the information and submit. Sure not as easy as the built in chat support right in the LM portal, but it was something. Now you have to try to convince an AI chatbot that you actually have a problem and need a ticket... Like I took the time to log into a whole different website, pretty sure its something not covered by a KB.