Shack
18 days agoAdvisor
New Support Portal Suggestions
New Support Portal Suggestions
- Can the default sort order display the most recent tickets at the top? I do not need to see my oldest tickets at the top.
- Can a few date columns be added? Date Opened, Date Updated, Date Resolved Then I want to be able to add them or hide them from my list view.
- Can the ticket comments, correspondence and history be included in the email notification I receive when an update to a ticket has been made?
- I think its important to be able to correspond to tickets via email. Can we have that back?
- For organizational tickets - I see a contact name field but in my portal they are all blank. Will those be populated?