Forum Discussion

Shack's avatar
Shack
Icon for Advisor rankAdvisor
2 days ago

New Support Portal Suggestions

New Support Portal Suggestions Can the default sort order display the most recent tickets at the top?  I do not need to see my oldest tickets at the top. Can a few date columns be added?  Date Ope...
Kelemvor's avatar
Kelemvor
Icon for Expert rankExpert

Also, is it possible to open a ticket via email somehow?  Many time I want to type out a description, have screenshots, and lots of detail to explain a specific problem and doing that via Chat isn't appropriate.  I can't find a way to just create a ticket directly.

Kelemvor's avatar
Kelemvor
Icon for Expert rankExpert
2 days ago

This is also necessary so I can open a ticket without sitting on hold for an hour just to do so.  I need a form I can fill out but the link I found on the website goes to Zendesk and doesn't work.  *sigh*