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GaryMorley's avatar
GaryMorley
Icon for Neophyte rankNeophyte
2 years ago

dashboard display user timeout override

We have several ( hundreds of ) dashboards which show pertinent data to the relevant teams here.

Each set of teams sit in separate areas, and they all need to see their dashboards.

As such, we have set up dashboard stations ( computers with a bunch of screens attached ) so they can put all their dashboards in their own areas on a specific wall etc..

The only portal which is timing out is the LogicMonitor portal.

Is there any way to override a specific account to not be bound by the portal settings for idle logons?

We need to keep our. timeout settings as 4 hrs for all other users, but these specific screens need to remain forever not being logged out ( as much as is possible ) 

Is it possible to have a per-account override for “user session timeout” ?

"portal setting"
"User session timeout"
dashboard
users

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  • GaryMorley's avatar
    GaryMorley
    Icon for Neophyte rankNeophyte
    2 years ago

    I have had a response back from LM CSM & service desk on this.
    There is a documented solution which I completely overlooked!!

    The tickbox - when logging into LM which states “Keep Me Signed In”

    Normally to me, that means that it remembers password etc.. 

    However, from initial testing it looks to do as needed.

    https://www.logicmonitor.com/support/getting-started/i-just-signed-up-for-logicmonitor-now-what/2-logging-into-your-account 
     

    Am waiting for a followup confirmation, but so far - so good.

    • GaryMorley's avatar
      GaryMorley
      Icon for Neophyte rankNeophyte
      7 days ago

      That being said, it has been reported that the "Keep Me Signed In" is no longer working as expected. I have another Support ticket open, but have, again, not had much of a good response yet.
      Will update here if/when the "Keep Me Signed In" setting works for local ( portal ) accounts again for me.

  • Anonymous's avatar
    Anonymous
    2 years ago

    No way that I know of to do it within LM. But you can probably get a browser extension that does auto-refreshing. When you refresh, it should keep you logged in.