Forum Discussion

GaryMorley's avatar
GaryMorley
Icon for Neophyte rankNeophyte
2 years ago

dashboard display user timeout override

We have several ( hundreds of ) dashboards which show pertinent data to the relevant teams here. Each set of teams sit in separate areas, and they all need to see their dashboards. As such, we have...
"portal setting"
"User session timeout"
dashboard
users
GaryMorley's avatar
GaryMorley
Icon for Neophyte rankNeophyte
2 years ago

I have had a response back from LM CSM & service desk on this.
There is a documented solution which I completely overlooked!!

The tickbox - when logging into LM which states “Keep Me Signed In”

Normally to me, that means that it remembers password etc.. 

However, from initial testing it looks to do as needed.

https://www.logicmonitor.com/support/getting-started/i-just-signed-up-for-logicmonitor-now-what/2-logging-into-your-account 
 

Am waiting for a followup confirmation, but so far - so good.

  • GaryMorley's avatar
    GaryMorley
    Icon for Neophyte rankNeophyte
    6 months ago

    That being said, it has been reported that the "Keep Me Signed In" is no longer working as expected. I have another Support ticket open, but have, again, not had much of a good response yet.
    Will update here if/when the "Keep Me Signed In" setting works for local ( portal ) accounts again for me.

    • Anmolk17's avatar
      Anmolk17
      Icon for Neophyte rankNeophyte
      24 days ago

      Hey GaryMorley​ , Were you able to find a workaround ? I am facing the same problem and need higher session timeout for NOC views.

      Thanks

      AK

      • Anmolk17's avatar
        Anmolk17
        Icon for Neophyte rankNeophyte
        24 days ago

        As per the documentation "keep me signed in" seems the workaround but you said it isnt working as expected. can you elaborate on that pls ?