Voice of the Customer: Paul Crew
Paul's dashboard mission started with a TV—and a challenge from his CIO. Paul Crew, Infrastructure Manager at Red Energy, sat down with Kristen Engelhardt, VP of Customer and Product Enablement, to share how he's taking on one of IT’s toughest jobs: unifying a fragmented observability stack into business-consumable dashboards. With tools like LogicMonitor, Prometheus, Grafana, and Sumo in play—and a team of 15 to upskill—Paul’s goal is clear: deliver a “customer experience” view across nine critical services. He’s leading the shift from siloed data to service-driven visibility, all while advocating for a lower UI learning curve and more innovative enablement pathways. 🎥 Don’t miss the full interview to hear how Paul’s translating tech into impact for Red Energy’s leadership team.Voice of The Customer: Trent Ross
Trent Ross, Senior Systems Administrator at Bendigo Health & Loddon Mallee Rural Health Alliance, oversees tech for over 70 hospitals—and he's on a mission to make downtime a thing of the past. In a conversation with Kristen Engelhardt, VP of Customer and Product Enablement, Trent shares how Bendigo Health operates like a nonprofit MSP, supporting hospitals across a vast Australian region. While LogicMonitor was already in place when he joined, Trent has driven its evolution from basic network monitoring to a key player in safeguarding patient care. By focusing on proactive metrics, exploring AIOps, and championing tools like Service Insights, his team aims to detect issues before clinicians ever feel the impact. It’s a tech transformation grounded in one clear outcome: better digital support for patient outcomes. 🎥 Watch the full video to hear Trent’s strategy for scaling IT across healthcare—without losing sight of the human impact.Voice of the Customer: Chris Lee
Chris Lee didn’t just take over the LogicMonitor platform—he leveled it up. In this conversation with Kristen Engelhardt, our VP of Customer and Product Enablement, Chris shares how he stepped into an existing monitoring setup at KFC Australia and quickly became the go-to expert. As an Infrastructure Engineer, he built out dashboards, crafted custom datapoints for Windows systems, and integrated Atlassian JSM for seamless alerting. Over the past year, his work has expanded coverage across all devices, and now he’s looking ahead to automation with Ansible and LogicMonitor's Edwin AI, plus smarter insights through logs. His story is one of leveling up, system by system. 🎥 Watch the full video to hear how Chris drives smarter IT operations across KFC Australia.Voice of the Customer: Benny Chan
In this conversation led by Kristen Engelhardt, VP of Customer and Product Enablement, we hear how Benny Chan turns platform insights into real-world reliability wins. As an SRE Specialist at Visa, Benny Chan has spent years owning the operational stack, particularly around LogicMonitor. After inheriting the tool, he leveled it up by cleaning up alerts, driving custom integrations, and optimizing dashboards to reflect real service health, not just noise. He’s especially focused on Windows service states and internal process monitoring, feeding key insights back to product teams. His north star? A single pane of glass that ties backend metrics directly to customer impact—because, as Benny puts it, “who cares if the server is maxed out if the user isn’t affected?” 🎥 Check out the full video to see how Benny’s blending automation and insight to drive better customer experiences.Voice of the Customer: Kate James
In a conversation with our VP of Customer and Product Enablement, Kristen Engelhardt, Kate James shared how they turned night shifts into a launchpad for platform mastery. As a Network Engineer at Cello Communications, Kate dove into LogicMonitor during overnight NOC shifts and quickly became an in-house expert. Their scripting chops now power custom SSH-based monitoring for legacy switches, fully automated group creation from IPAM data, and smarter alert routing to reduce noise. With a 2025 goal to consolidate wide-area outages into meaningful, root-cause alerts, Kate is on a mission to work smarter, not harder—and save the team from manual overload. 🎥 See how Kate turned self-taught scripting into time-saving automation.Voice of the Customer: Naveed Khan
Ever get handed a platform and immediately start planning how to make it better? Naveed Khan, Principal Architect for Hybrid and Private Cloud at Inde Technologies, stepped into LogicMonitor with a fresh perspective and a managed services lens. In this interview, Naveed sat down with our VP of Customer and Product Enablement, Kristen Engelhardt, at LM Training LIVE and shared how his team uses the platform to monitor networks and explore deeper service insights for their customers. From building custom dashboards that surface VM usage and cost metrics to experimenting with webcam feeds and dependency mapping, Naveed’s approach is equal parts creative and practical. With customer growth tied to surfacing “unknown unknowns,” he focuses on enabling visibility where clients didn’t know they needed it and ultimately reducing resolution times with smarter observability. As Inde evaluates renewal options, Naveed’s voice is at the table—armed with firsthand experience and outcomes that matter. 🎥 Check out the full video to hear how Naveed is turning metrics into momentum for Inde’s customers.
