Any way to only generate alerts during business hours?
Hi, We have a Datasource that runs a script to check the status of a Job. That Job only runs during business hours (e.g. 8-5 M-F). We need a way to not have it check after hours. Option 1 was to set a recurring SDT. This would stop the notifications, but the checks would still show as alerts in the UI so we don’t want that. Option 2 was to set Time-based thresholds within the Datasource. However, that doesn’t let you specify Days of the Week anywhere so that also won’t work. Anyone have any other ideas on how we can configure this to only check and alert during business hours? Thanks.87Views9likes4Comments- 16Views0likes7Comments
2021-12-15 US Office Hours
Thanks to Dave Femino with our Product Management team for stopping by with a demonstration of our new LM Logs search capabilities! Please fill out our survey to let us know how much you like our webinars. Here's a list of the questions asked and the times when they were asked. Q: [17:01] Very cool. Will those Aggregates be available as widgets to put on a dashboard?with the login issues that plagued many services providers today. is there a secondary portal we can access like tenantname2.lm... Q: [21:58] Unrelated to logs: Wondering if there is a way to do reporting on configs? Like an aggregate of a specific config for many resources OR all resources that have a specific string in a config, etc. I guess the other use case was having a way to aggregate a small config from many devices into a report. I didn't see that within reports but was hoping there might be some roundabout way to do it Q: [26:54] (This is long so if you want me to verbalize it I can.) We have some DataSources where the Collect script fails to run successfully, and in the Raw Data we get No Data for some DataSources and _no rows at all_ under Raw Data for other DataSources. In each case there are Datapoints which are set to raise an Alert for No Data, but that's not happening - apparently because the script is abending instead of completing. I've developed a work-around for custom DataSources, but we don't want to have to customize ones with this issue that are coming from the Core Repo. Any suggestions? ("Please contact Support" is an OK answer!!!) Q: [33:09] with the login issues that plagued many service providers today. is there a secondary portal we can access like tenantname2.lm...? Q: [34:20] Is this discussion a logging only or can we address alert levels and escalation chains? Q: [34:35] any plans on updating the mail lib Q: [35:15] I may need to verbalize my situation. I have multiple levels od support and need to direct alerts to 1st level for 30 minutes, ect Q: [44:08] Any plans to incorporate iperf or any other bandwidth testing tools into the collector? Anything that you can run on a Collector you should be able to wrap in a script, and then call that script from a DataSource. We're doing that with great success - although not the tools you mention. Do you have a link or example that explains this process more? Q: [46:35] can an event source output an info level alert. so far only warning (yellow) show up in my event source widget. Q: [47:40] I think I fully understand how Custom HTTP Integrations work, in that they originate from the LM infrastructure and not from Collectors. We would like to be able to have an Integration (or the functional equivalent of one) send the outbound HTTP/HTTPS call from an internal Collector instead. Any thoughts on something like a custom DataSource which could trigger a webhook, originating from a Collector? (I think such a DS would have to poll the Alerts API which might not scale well.) Q: [49:36] Is there any DataSource available for tracking Santa? Seriously though, is there a master go-to list of any / all public & private LogicModule collections that are not in Exchange? Post webinar note: Stay tuned here. I found some stuff and want to play around building what i can build. There may even be a blog post coming.13Views0likes2Comments2020-12-16 Office Hours
Have questions about how to best use LogicMonitor? LogicMonitor experts are live to explain best practices and answer your questions. There are no planned topics as this webinar is a true office hours. Bring your coffee and questions! US Session registrationhere EMEA Session Registration here5Views1like3Comments2022-03-30 - US Office Hours
The 3/30 webinar had questions about: Alert rules Alert tuning DataSources Vs. ConfigSources and one at the end that we were not able to answer. (The answer was StackStorm!https://www.logicmonitor.com/support/stackstorm-integration-overview) The recording: Please fill out the survey:https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?usp=pp_url&entry.2118543627=2022-03-30&entry.2116906043=US/Americas5Views1like0Comments26 AUG 2020 Office Hours
At LogicMonitor, we recognize that your business and infrastructures are under increased strain due to COVID-19. To assist you in monitoring your vital infrastructure, we would like to personally invite you to join us at 11am PST, Wednesday, August 26th, for anotherLive Training Webinar Office Hours. Have questions about how to best use LogicMonitor? LogicMonitor experts will be live to explain best practices and answer your questions.Register now!4Views0likes8Comments27 MAY 2020 - Office Hours
You can view the May 27th recording here: We'd love your feedback, so please take a moment to respond to our survey: https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform?usp=pp_url&entry.2118543627=2020-05-27 We'll be having another Live Training Webinar in two weeks (and if you've watched the video, you might be able to guess the topic). Register here. All of the questions were answered in the video, so please watch the recording. The questions are listed here in the same order asked for search-ability: I want to know about the Datasources configuration. How to do it. I want to know about the integration between the alerts and auto-ticketing hi Stuart, is there any report available OOB similar to a heatmap in CAPC? Also, what's the best way to get an Availability/Reachability SLA report for multiple remote locations? Hi Stuart!! We have had Collector load (overload!) issues off-and-on for quite a while. The biggest challenge is usually about how to track down which DataSource (or family of DataSources) is impacting a set of Collectors. Do you have any tips / tricks on how to drill down from a Collector overload condition to find out what exactly is generating the overload? is it possible to group interfaces from different devices? For instance, if we have 100 remote locations with 2 internet circuits each, can we group those 200 internet circuits into a single group so we can easily identify the port where circuit is terminating instead of navigating to different location and then trying to find where the circuit interface is? how can i protect my system from blowing up after upgrading datasources? i have some exclusions and "tweaks" to some of them. for example, i exclude the vmware host level vm disk space check because vcenter also does it. when i upgrade datasources, it adds back the defaults which causes be to get hundreds of alerts that were excluded previously a confusion/question related to netflow - as opposed to NFA, in LogicMonitor, netflow is shown at device level instead of interface level. So if we have flow export configured on multiple interfaces from a single device, would that show aggregate of all interfaces? this might show how effective ABCG is? or at least give one visualization showing how ABCG might be moving devices (and their instances) around? One feedback; alternatively a question. The SDT panel is somewhat cumbersome, if you have a number of alerts to SDT. Lots of clicks and confirms. Ideally, a couple hot buttons, like "Put in downtime for: 5 min, 30 min, 2 hours, 2 days", etc. The fewer clicks, the better. I provided this because we seem to have a number of services that have numerous alerts, all of which tend to fire when the service/server I down (multi-tenant apps, etc.). Ever since the Nagios days I've wanted cascading alerts. For example, if a database is down, I KNOW that every single app on a host, or even several, will be down. I don't need all 30 apps to complain if the database is out, so it peeves me to have to SDT 30 apps. Is it possible to link alerts in a hierarchy or dependency chain so that only one alert goes out for significant outages? Another example, if the power in the data center goes out (or a battery back catches fire - it HAPPENED!), all the servers don't need to report." Safe Logic Module Merge. Best thing since Sierra Nevada Summerfest Lager. Hi Stuart, there are various devices in the environment, mostly routers and switches with parent-child relationship. Can LogicMonitor read the dependency like parent-child relationship in the devices so that number of alerts can be suppressed? Also, can it read the topology mapping from the network itself? or we still need a Discovery tool?4Views0likes1Comment
2022-04-27 - APAC Open Office Hours
27th APRIL 2022 - APAC Open Office Hours : How to add devices in LogicMonitor ? Managing AWS and Azure devices using Tag Filters . Managing Alerts on Eventsources . Please fill out the survey https://docs.google.com/forms/d/e/1FAIpQLScPWW5DzNxe2W5ieh6PjamLYWcP5AhDbUl1E3U7ZKryEgwEoA/viewform4Views0likes0Comments
Any way to only generate alerts during business hours?
Hi, We have a Datasource that runs a script to check the status of a Job. That Job only runs during business hours (e.g. 8-5 M-F). We need a way to not have it check after hours. Option 1 was to set a recurring SDT. This would stop the notifications, but the checks would still show as alerts in the UI so we don’t want that. Option 2 was to set Time-based thresholds within the Datasource. However, that doesn’t let you specify Days of the Week anywhere so that also won’t work. Anyone have any other ideas on how we can configure this to only check and alert during business hours? Thanks.