use globs to limit Alert rules to specific instance groups
We have a datasource (in this case a ESX host) that has several ESX Virtual Machines in it. We have painfully separate the the instances of VM's into two different instance groups 'dev' and 'prod' this allows us to easily disable alerting for an instance group. But what we really want to do is set up two different alerting schemes. For any alert coming from the 'prod' instance group I want to blast out emails and escalate, while for all alerts from the dev instance simply displaying them in logicMonitor is enough. I have looked at the pages on using globs for groups, but that appears to only work from groups, I would have been unable to uses the same logic to apply an alert rule to just a single instance group. With out this, I wonder what the point of instance groups are.. Why would I want to group my instances into groups if I can't act on those groups independently? Visual Example: Device: vSphere Group: Data Center 1 ESX Virtual Machine: Instance Group: Prod VM: A VM: B Instance Group: Dev VM: X VM: Y VM: Z6Views2likes3Comments
Include Graphs in alert messages
Hey All, Couldn't find a way to do this using the alert tokens available so I figured I would post it here. I noticed some cool features from other monitoring tools that allow graphs to be sent in the alert body to PagerDuty. So when I receive a PagerDuty page from LM it would be nice to see the associated graph with the data point that is alerting. While just the alert text is good enough for most scenarios I think seeing how big of a jump/spike the data point made before alerting would be useful. The alert "C drive is 90% full" is all fine and good but when you see a graph showing it go from 12% to that 90% in just a minute or two then you know something is really up and might need more expediency as it will probably continue to fill up at that rate.5Views1like2CommentsAlerts list scroll bars
Looking on the alerts list in my account, the scroll bars are visible but in order to view them I have to scroll down. Try determining the escalation chain (right most column) on the 3rd row. You will have to scroll down to see the horizontal scroll bar which moves the 3rd line out of screen. Then after you scroll right you scroll back up and then you don’t see the name as it moved out of the screen (1st column). The scroll bars (and column headers) should be always visible allowing me to scroll without losing my flow of thought1View1like1CommentClearing Alerts Manually
Hey guys! So I wanted to bring up the idea of clearing alerts manually. I searched the feature requests threads and haven't really found an answer or a thread that matched what I was looking for so I thought I would take a shot at doing one of these. Apologies in advance if this has been discussed already.. Or if I don't make much sense. I'm fairly new to using the platform so I might not be fully up to speed with all the lingo. So let me explain a bit of what brought me to this request.. I have set up monitoring on our virtual machines to monitor CPU usage by percentage (x\100). I then have an alert setup to indicate a stuck process which would shoot out an alert if a data point hasn't changed (+/-3%) on the next 3 intervals (which is set to 3 minutes). The alert clears if it changes after the next 4 intervals. The process above has been working great so far but I quickly realized that we didnt really care about anything stuck between 0-50%.. we only wanted to focus on values that were stuck at 50% or above. I then changed the valid value range to be between 5000-10000 (50-100%) which produced a lot more productive results. I did notice that CPU's which did end up being stuck within the 50-100% range, then clear to a value outside of the valid value range (X<50) then this would produce NO DATA thus having the initial alert stay in limbo forever. You could manually clear them by going to the device and toggle alerting on the device off and on again.. but doing that for a large amount of alerts takes a lot of time. I'm okay with the way I have it set up (but I do believe that the above may be a bug..) I just kind wished we could manually clear alerts from the alerting window without having to take extra steps. Maybe something next to the acknowledge button? I might have jumbled this up so please ask if I need to clarify any of the information above. I can provide screenshots if needed as well. Thanks for taking the time to read this! TL;DR = Let us manually clear alerts from the alert window without having to go into specific devices and toggle alerting.21Views1like1Comment
Remove all other alerts when device is idle
Please add an option so that when a device is in the IdleInterval state (HostStatus DS), then all other alerts are automatically removed. At the moment some devices retain their ping loss alert even though the HostStatus DS has triggered the IdleInterval alert (no data being received). Our users are finding it confusing when some devices have both alerts, while others have only the IdleInterval alert.1View1like2CommentsIncrease Alert Data Retention to Match a plan's official "Data Retention"
Alert history is currently limited to only 30 days of data. This severely handicapsidentification of false positives/negatives,the understanding of alert history and its implications across the organization, and severely limits the value of reports. Please increase alert and event retentionto match the "Data Retention" length explicitly stated on LogicMonitor's official pricing pagefor a given plan. Thank you!1View1like1CommentAdd alert timeframe to include days of the week
A feature enhancement that enables alerts to be limited to certain days of the week as well as hours/mins would be very beneficial as there are often occasions when an alert is needed in the working week but not at the weekend. An example is NetApp snapmirror lagtime. Mon-Sat these are set to replicate but not on a Sunday. We look for 24 hour lag most of the time to see an issue but on a Monday this would be 48 hours (as there would have been no snapmirror since the Sat). I appreciate I can create ways to manage alerts using time based escalations however there is no way to affect the alerts view on the dashboard with this approach. Hopefully something that other might also want which can be added in the future?8Views1like3Comments
Persistent horizontal scrollbar for Alerts page
On the Alerts page it sometimes gets hard to scroll left/right with long lists of alerts. Currently the scrollbar is at the bottom of the page and it is static. FR: Please make a persistent horizontal scrollbar that is separated off the main table.1View1like2CommentsToken for Alert Acknowledgement Comment
I would like to request the ability to utilize a token to pass the Acknowledgement Comment for an alert to a ConnectWise ticket. Ideally we would like it so that when a ConnectWise ticket's status is updated because the alert has been acknowledged in LogicMonitor, the comment set for the acknowledgement is passed and included in the ticket. Currently we are able to use the ##ALERTSTATUS## token to display the current status of the alert, but the ability to utilize the acknowledgement comment would greatly improve ticket handling. Thank you, Chris Czuhanich7Views1like3Comments