CW Integration and Recipient Group Alert Routing
I'd like to have my ConnectWise integration create a ticket and send a notification to a recipient group from an alert rule. I'm not sure if I would be able to have this be done on the same stage; but, having these both done with the same alert rule (Website Down) would be preferred. The alert messages for the ticket would not need to be the same as for the Recipients because this group will only need to know that the alert triggered without SDT/Acknowledged accessibility.
