How to submit a Feature Request.
At LogicMonitor, we are dedicated to providing our customers with the best monitoring solutions and services. To ensure that we are meeting your needs, please share your feedback on our products by visiting our feedback form in theLM portalhttps://lmcloud.logicmonitor.com/santaba/uiv3/dashboard To submit your feedback successfully, please follow these steps: Click on the link provided Sign in to your LogicMonitor account Navigate to the ‘Support’ section Click ‘Contact Support’ Lastly, click ‘Feedback’ Provide a summary and descriptive message Click on ‘Submit’ Your input is invaluable in helping us understand how we can improve and continue to provide the best possible monitoring experience for our customers. You can share your ideas, vote on existing suggestions, and see what other members of our community are saying. We appreciate your time and effort in providing feedback and look forward to hearing from you. Thank you, The LogicMonitor Community Team.LogicMonitor Spring 2023 Product Release Lookback
Over the past few months, LogicMonitor has released a number of enhancements to the LM Envision platform across all our solutions. Bill Emmet, Sr. Director, Product Marketing will be sharingsome of the exciting new capabilities with you in our Spring 2023 Product Release Lookback video. LogicBlog Read more about our Spring2023 Product Lookback.
AWS Gateway Load Balancer monitoring functionality must be added.
Hi LM Ihadarequestfromoneofourclientstosetupmonitoringandalertingforthegatewayloadbalancers,butIcouldn'tfindanydocumentationonthat,andaccordingtoLMsupport,thefunctionalityisn'tcurrentlyavailable. I'dliketorequestyoutopleaseintegratethisfunctionalityassoonasyoucan. Please refer the awsGWLB's documentation below. https://aws.amazon.com/elasticloadbalancing/gateway-load-balancer/LogicMonitor’s Product Roadmap Roadshow Recap
We're thrilled to share a recap from our first Product Roadmap Roadshow hosted by the LM Community! Our Product team has been working hard to develop new features and improvements to enhance your LogicMonitor experience. The Product Roadmap Roadshow was a testament to LogicMonitor's commitment to innovation and customer-centric development. Our presenters discussed new features and improvements designed to enhance monitoring capabilities, streamline workflows, and provide deeper insights into your LM Envision environments. Let's dive into the exciting updates and upcoming events. What Was Covered Presenters: Taggart Matthiesen - Chief Product Officer Sarah Terry - Vice President, Product Management Patrick Rouse - Manager, Product Management Kristen Engelhardt - Vice President, Customer and Product Enablement Suzanne Shaw - Senior Community and Advocacy Manager New Features And Enhancements Resource Explorer: Say goodbye to the traditional resource tree! Our new Resource Explorer is designed for modern environments like Cloud and Kubernetes. It leverages metadata and tagging to help you quickly find and visualize resources. Service Insights: We're making creating services, especially in bulk, easier than ever, using properties. Look forward to enhanced metric aggregation and more intuitive views. Dashboard Improvements: We've added property filtering to eliminate the need for duplicate dashboards. Plus, you can now display properties alongside time series data in table widgets, and we've integrated logs directly into dashboards for a more comprehensive view. Topology Edge Status: Get a clearer picture of your network with our new feature showing the status, utilization, and latency of network connections in the topology view. Cost Optimization: We're introducing a more comprehensive and interactive cloud billing view, along with recommendations to optimize your cloud costs. Initially, we're focusing on AWS EC2 and EBS, with plans to expand in the future. Log Analysis: Leverage the power of natural language processing to summarize and provide sentiment analysis on log data. This feature allows for faster troubleshooting without the need for complex log queries. Q&A Session: Q: What is "LM Envison"? What does that include? A: LM Envision is the name of the LogicMonitor Hybrid Observability platform. Q: What are the benefits of Resource Explorer vs. Dashboards? A: Resource Explorer is a visualization tool used to show, search, group, and filter any LM Resource property, including inherited and custom properties. Q: Do you pull from Microsoft Government Cloud GCC and GCC API? A: We are working toward FedRAMP certification - GovCloud is something we’re starting to work on for FedRAMP, but we’re starting with AWS. Q: Any plans to expand LogicMonitor's ability to integrate platform-native metrics and analytics from services like Azure? There are a lot of mission critical metrics that we only have visibility into using Azure as native tooling today. A: Please just give us feedback on the specific things that you're looking for from Azure. The the way that that typically works is when we find there are a lot of customers looking for something that that they want us to pull in through Azure, we'll look at what's available through the APIs. There are some APIs, like the Azure Monitor API, that are really easy for us to interface we'll typically pull in what we can through there. There are other APIs that we can get information from there a little bit more difficult to interface with. Customer Call-outs “I use Resource Explorer to find stuff, for example show me my devices and group by firmware version, so I can see if there are alerts related to a specific firmware version.” “Resource Explorer has helped us as a MSP to handle security issues for Firewalls and networking devices we can use [Resource Explorer] to narrow down on who has effected versions of the firmware.” “I had been using the other methods other than support tickets based on conversations with folks in our account management, etc. [...] I feel as though the community is a better place since it can have a community discussion rather than the recommendation that disappears once submitted.” Upcoming Live Events: LM Training | LIVE We're excited to announce a series of special events designed just for you, our valued LogicMonitor community! IntroducingLM Training | LIVE – a one-day, in-person event for intermediate to advanced-level practitioners. These events are all about helping you maximize the potential of our platform while connecting with industry professionals and LogicMonitor experts. What to Expect Hands-on training with our LogicMonitor training and product teams Advanced Alerting Service Insights Advanced Reporting & Executive Dashboards Peer-to-peer Use Case Exchanges Engaging Product Leader Roundtable Exclusive SWAG, food, and beverages Dedicated Edwin AI session Plus, you'll leave with a well-earned Edwin AI badge to showcase to your team! Event Dates and Locations October 15 - Austin, TX October 22 - New York City, NY October 24 - San Diego, CA October 29 & 30 - London, UK Whether you're looking to enhance your skills, share feedback, or network with like-minded peers, this event is perfect for you! Excited about the event and want to attend? Follow the link to register in your preferred city! Not able to attend, or is your session full? Complete our interest form to be notified of future LM Training events, or to request additional opportunities as a part of our LM Community events: LM Training and LM Community Future Events RequestLogicMonitor’s Edwin AI Product Roadmap Roadshow Recap
We're so excited to share a recap from our Edwin AI Product Roadmap Roadshow hosted by the LM Community! Our AI team has been diligently working to create groundbreaking features and launch LogicMonitor into the Generative AI space to improve your LogicMonitor experience. Edwin AI provides comprehensive summaries that refine complex situations into easily digestible information and gives in-depth root cause analyses to help teams quickly identify the source of problems. The Edwin AI team is next working on generating step-by-step playbooks for issue resolution, that will help guide teams through the troubleshooting process and ensure consistent, effective problem-solving across the organization. Let's dive into the exciting updates and upcoming events. What Was Covered Presenters: Karthik Sj - General Manager, AI Stella Kim - Product Marketing Manager, AI Sarah Luna - Senior Product Manager Kristen Engelhardt - Vice President, Customer and Product Enablement Suzanne Shaw - Senior Community and Advocacy Manager Product Highlights Workflow Management: Edwin AI represents a significant leap forward in IT operations management, offering a suite of powerful features designed to streamline workflows and enhance decision-making. At its core, Edwin AI excels in generating readable summaries of complex IT situations, providing IT teams with clear, concise overviews of ongoing issues. Conversational Assistant: One of Edwin AI's upcoming features is its role as a conversational assistant, allowing IT professionals to interact with the system using natural language queries. This intuitive interface makes it easier for teams to access critical information and insights quickly. Event and Alert Intelligence: This innovative solution tackles two major pain points in IT operations: alert fatigue and event correlation. By significantly reducing alert noise and improving the correlation between events and alerts, it allows IT teams to focus on the most critical issues without being overwhelmed by a constant barrage of notifications. Edwin AI in Action: Live Demo Tangible Metrics: Edwin AI has a concrete impact on IT operations, highlighting significant reductions in alert noise and ITSM incidents. These metrics demonstrated how Edwin AI can surface the most relevant and important problems and improve efficiency in IT management processes. Intuitive Homepage: AI-generated titles and tags for each incident are featured on Edwin AI’s homepage. This smart categorization allows IT teams to quickly grasp the nature and severity of ongoing issues, facilitating faster response times and more efficient prioritization. AI-Generated Summaries: Edwin AI can generate comprehensive summaries of complex IT situations. These summaries provide IT professionals with a clear, concise overview of each issue, significantly reducing the time needed to understand and diagnose problems. Conversational Assistant: Edwin AI utilizes natural language processing capabilities, showing how users can interact with the system using everyday language. This feature makes Edwin AI accessible to team members with varying levels of technical expertise, enhancing collaboration and knowledge sharing. Slack Integration: The Edwin AI vision includes a seamless integration with Slack, illustrating how information can be shared bi-directionally between the platforms. This integration allows teams to receive alerts, updates, and insights directly in their preferred communication platform, improving team coordination and reducing response times to critical issues. Customer Success and Feedback The presentation included real-world success stories and valuable customer feedback: Syngenta Case Study: Edwin AI helped reduce ticket volume and freed up time for strategic work. Customer Feedback: Users expressed the need for: Improved usability Enhanced Gen AI features Expanded integrations Privacy and Security: The team addressed the critical importance of data security, assuring that customer data remains protected and is never shared across accounts. The Future of Edwin AI As we continue to refine and expand Edwin AI's capabilities, we're excited about its potential to transform IT operations. By addressing key pain points like alert fatigue and providing AI-driven insights, Edwin AI is set to become an indispensable tool for modern IT teams. Stay tuned for more updates as we further develop and enhance Edwin AI based on your valuable feedback and evolving industry needs! Q&A Session: Q: When you started demoing Edwin AI to customers, what was some of the like critical feedback that you guys got that you realized needed to make some shifts or some updates? A: So there's a ton of feedback that we've gotten as we've been implementing Edwin AI to our customers. Users have been helping us update models and fine-tune them. We're actually in the process of prepping for our next release, which includes a revamp to our new UI, as we got some feedback around usability there. Q: What are you currently working on to improve the experience for customers using or wanting to use Edwin AI? A: There are three areas of improvement that we will continue to iterate on. The first is in our Gen AI features - how we can improve our summaries for users. Next is our integrations - identifying what can we integrate with next that we find our users are utilizing. Lastly, some UI adjustments since there’s always room for us to improve as you're interacting within Edwin AI, like reviewing insights or as you're looking at dashboards. Q: How does Edwin AI work for multi-tenant MSPs? A: A year ago, we introduced the tenant identifier feature in the LM Envision platform. We can now take that to the Edwin AI side and split it by your specific tenants when you set that parameter up. We also support multi-domains within ServiceNow, so if you like, you can have your specific tenants routed to a specific domain within ServiceNow if there's that degree of separation you need. Upcoming Live Events: LM Training | LIVE We're excited to announce a series of special events designed just for you, our valued LogicMonitor community! IntroducingLM Training | LIVE – a one-day, in-person event for intermediate to advanced-level practitioners. These events are all about helping you maximize the potential of our platform while connecting with industry professionals and LogicMonitor experts. What to Expect Hands-on training with our LogicMonitor training and product teams Advanced Alerting Service Insights Dashboards & Advanced Reporting Peer-to-peer Use Case Exchanges Engaging Product Leader Roundtable Exclusive SWAG, food, and beverages Dedicated Edwin AI session Plus, you'll leave with a well-earned Edwin AI badge to showcase to your team! Event Dates and Locations October 15 & 16 - Austin, TX October 22 - New York City, NY October 24 - San Diego, CA October 29 & 30 - London, UK Whether you're looking to enhance your skills, share feedback, or network with like-minded peers, this event is perfect for you! Excited about the event and want to attend? Follow the link to register in your preferred city! Not able to attend, or is your session full? Complete our interest form to be notified of future LM Training events or to request additional opportunities as a part of our LM Community events:LM Training and LM Community Future Events Request.Summer Feature Spotlight
Log Analysis First, we're revolutionizing Logs with our newLog Analysis feature. This AI-powered tool is like a gold miner for your log data, automatically sifting through thousands of logs to unearth those precious nuggets of insight. With intuitive visual diagrams based on sentiment, level, and keywords, you'll be troubleshooting faster than ever before. Say goodbye to manual queries and hello to AI-guided problem-solving that even your Level 1 support can master! Release Notes SNMP Traps as Logs Now, let's talk about bringing the 90s back – but not in the way you might think. OurSNMP Traps as Logs feature is giving those old-school network monitoring tools a modern makeover. We've transformed SNMP traps into logs, eliminating those pesky monitoring gaps and serving up instant network insights on a silver platter. No configuration required – just plug in and watch as your network monitoring strategy gets a serious upgrade. It's like having a time machine that brings the best of the past into your cutting-edge monitoring present! Support Documentation Role-Based Access Control (RBAC) for LogicModules Security conscious? We've got you covered withRole-Based Access Control (RBAC) for LogicModules. This feature is like a bouncer for your modules, ensuring only the right people get VIP access. Set granular permissions that give your teams the freedom to monitor what they need without stepping on each other's toes. It's the perfect balance of control and flexibility, letting you tailor access to fit your organization like a glove. Release Notes Support Documentation Security Settings and Recommendations Lastly, we're rolling out the red carpet forSecurity Settings and Recommendations. Think of it as your personal security concierge, guiding you through the best practices to keep your LogicMonitor portal Fort Knox-level secure. With a centralized security command center and proactive recommendations, you'll be able to spot and patch potential vulnerabilities faster than you can say "two-factor authentication!". It's like having a crystal ball for your security needs – but way more practical! Release Notes Support Documentation That's all we have for you this time for our Summer Feature Spotlight! Be sure to come back next time for more exciting releases! Want to know more about our Summer Product Launch? Read our blog to better understand the new features Watch, like and comment on the Log Analysis and SNMP Traps as Logs demo videos on our LogicMonitor YouTube Channel Visit our Quarterly Launch webpage to learn more about recent innovations Note:all listed features are only available in our new User Interface. For more information about toggling, visit ourLogicMonitor New UI Documentation.Automation
As a CSM, I’m often told that they are tasked with automation - but when I dig deeper, often the company doesn’t know - they just want to take things off the plate of their teams. Have you been tasked with automation? What kind are you looking for? If you have put automation in place, please let me know what it does and how successful it is for you. Thank you
