LogicMonitor Portal Metrics

@ASCoates

Sounds like you have a resource already being monitored, so note the IP address/DNS name you used and its display name.   EX: we used www.logicmonitor.com as the IP/DNS name and then used LOGICMONITOR SERVICE METRICS as the display name.

Confirm you you have also added the propertysource addCategory_LogicmonitorPortal and ensure that its Applies To matches the IP/DNS name that you are using.

Then, in another tab open up each of the Portal Monitoring datasources that you want to use.  Proceed to the Applies To configuration and replace the default value with the display name of the resource.

Return to your portal resource and select the Manage button.  The property source should have added "LogicMonitorPortal" to the value of the system.categories property.  Then you will need to add property lmaccount (value = your portal,  ie if your portal is ascoates.logicmonitor.com the value you set here is "ascoates"); add property lmaccess.id and lmaccess.key and the appropriate values for each.   NOTE: these values are generated by creating an API user which you do at Settings -->User Access -->Users and Roles -->API user

Hope you can follow this.  But I'd also say don't keep struggling if you aren't getting it...open a support case and they will definitely help.

Hi @mraja, 
That doesn’t sound normal, I would recommend submitting a support ticket if you haven’t already, so an engineer can take a look on your portal and escalate to development team for further investigation if needed.
You can find the more details about the options for reaching out to support from your portal in the following article: https://www.logicmonitor.com/support/about-logicmonitor/customer-support/get-support-resources 

We recently received and deployed a datasource we got from @Jake Cohen that also displays the number of Cloud devices monitored by a Collector, which is important for my leadership to understand our account utilization/commit metrics. I would highly encourage "LogicMonitor Portal Metrics DataSource from the LogicMonitor Repository using locator code J7RGZY" also incorporate this datapoint. 

Michael, thanks for the response.

I have gone through the above this morning, I had done the lmaccess account, id and key already but had missed the DNS / Display name stuff.

Have done that this morning and now under the Portal Metrics resource I have created I now see the additional data sources (Alerts, API Utilization etc).  Have checked the dashboard and although it is taking a few minutes to pull through, it is starting to pull through information.

Again, thanks for the detailed reply and help.

@Joe Williams the alerts count paging works differently to other calls. I don't know why, but it does:

https://www.logicmonitor.com/support/rest-api-developers-guide/v1/alerts/get-alerts/

Quote

Note: The response 'total' will be a negative number if there are additional alerts that satisfy the request criteria that weren't included in the request, and that "at least" that number of alerts exist. For example, if you request the first 500 alerts and you have 3000 alerts in your account, the response may include total=-1000 (i.e. you have at least 1000 alerts, but you didn't ask for them all).

Therefore, your recursion to fetch additional alerts should run if the 'total' is a negative number.

Something a bit like this (NOT complete code):

// Enclosure to GET alerts for a Group
def GETGroupAlerts(groupWildvalue,filterString='',offsetPassed=0)
{
	/*
	... define url including size, fields, filters etc and make API call for alerts.
	Initial offset will be zero as per default passed parameter.
	Hardcode size to be 1000 as this is the maximum number of results the API will return from one call.
	*/

	/*
	... actually use the above to make the API call...
	*/

	// Parse the API response and put the results into a map, something like:
	if (code == 200)
	{
		// 200 response code (OK), meaning credentials are good. Slurp...
		def allResponse = new JsonSlurper().parseText(responseBody);
		def alertCount = allResponse.total;

		// LOOP THROUGH RESULTS:
		allResponse.items.each
		{ alert ->
			alertsMap << [
							(alert.id) : [
											severity 	: alert.severity,
											sdted		: alert.sdted,
											acked		: alert.acked,
										],
						];

		}

		if(alertCount < 0)
		{
			/*
			// DEBUG
			println 'we ought to go get some more...';
			println 'alertCount: ' + alertCount;
			println 'size: ' + size;
			println 'offset: ' + offset;
			println 'size + offset: ' + (size + offset);
			// END DEBUG
			/**/
			alertsMap << GETGroupAlerts(groupWildvalue,filterString,(size + offset));
		}
	}
	return alertsMap;
}
//----------------------------------------------------------------------------------------

Whenever you finally get a response with a positive 'total' number, you're at the end of the alerts list, the recursion will stop, and you'll have one alertsMap object with all the alerts in it, which you can then do whatever you like with.

Note the above bits of code are from a script that uses the API v2 data structure. Note also, the hacked out chunks above are nothing like a complete script.

Note graph values match Alerts tab values:

@AnthonyH That was it.

            if (response.data.total > 0)
            {
                break
            }

With that at the bottom instead of the original and I took out another portion it now works flawlessly.

The widgets on the dashboard will have to be reconfigured to point to the new instance created as part of the portal metrics DS. 

2 hours ago, Stuart Weenig said:

The widgets on the dashboard will have to be reconfigured to point to the new instance created as part of the portal metrics DS. 

Even simpler: pay closer attention to the differences that SLM presents for resolution,  particularly "Applies To" syntax.  ?

Hey all
Wondering if someone can help.
I'm relatively new to LogicMonitor and currently enjoying looking around and finding what I can add to our implementation that we will benefit from and this looks like it could be one of them.

I have followed the instructions in the first post, however I am having the same problem that @Michael Dieter above in that only the "Resource Types Monitored" pie chart is displaying any results, the rest is displaying "Instance not found"/

I gather from Michael's last post that he was able to fix it, but I don't understand what he did to fix?
Can someone please shed some light on this for me?

Thanks,

Hi,

I just imported LogicMonitor_Portal_Alerts datasource. We are still seeing alert count mismatch. We have round 20k warning alerts but in datasource is showing only 10k. It seems  the 'hard limit' that can be returned for alerts is 10000 only. Any fix or suggestion on this.