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New Support Portal Suggestions
New Support Portal Suggestions Can the default sort order display the most recent tickets at the top? I do not need to see my oldest tickets at the top. Can a few date columns be added? Date Opened, Date Updated, Date Resolved Then I want to be able to add them or hide them from my list view. Can the ticket comments, correspondence and history be included in the email notification I receive when an update to a ticket has been made? I think its important to be able to correspond to tickets via email. Can we have that back? For organizational tickets - I see a contact name field but in my portal they are all blank. Will those be populated?232Views12likes9CommentsRe: Anyone else getting Spammed with emails this morning?
I just attempted to create a ticket and subsequently somehow created 3. I guess I'll just wait until I get a response from one of them. Also, I had chat support before but now I do not see the live support chat button as mentioned in the blog post.59Views0likes1CommentRe: I need to alert for 20 consecutive failed logon attempts within a 30 minute time period
Will the complex filter option within an event source let you script a number of occurrences value or is it still just for basic filtering? I don't have LM Logs but would like to be able to account for a a bunch of consecutive failed logons but ignore when it occasionally happens. Cant use PowerShell unfortunately.51Views2likes1CommentCollector Name Property
I need to set a property on my collectors that equals the name of the collector. Name meaning the name of the server. ##HOST## cannot be used during collector down events and all we have to work with is ##AGENT_DESCRIPTION## which can be set to anything. Does anyone have a script that will get the name of the collector and set the value as a custom collector property? I feel like a token for this should exist and I am pretty sure I put this in as a suggestion years ago.42Views0likes3CommentsRe: Resource Explorer
We use a property source to tag device types based on its static group. ERI's were not consistent or would misclassify device types so now we just rely on the static group and tag them that way. All of our customers have the same nested folder architecture so this is what works for us. Example below showing just the beginning of the if statement import com.santaba.agent.groovyapi.expect.Expect; import com.santaba.agent.groovyapi.snmp.Snmp; import com.santaba.agent.groovyapi.http.*; import com.santaba.agent.groovyapi.jmx.*; import org.xbill.DNS.*; def staticgroup = hostProps.get("system.staticgroups") if(staticgroup =~ "Switch"){ println "auto.cmdb.devicetype=Switch" }else if(staticgroup =~ "Firewall"){ println "auto.cmdb.devicetype=Firewall" }else if(staticgroup =~ "Router"){ println "auto.cmdb.devicetype=Router" I just checked in resource explorer and was able to group devices by the println name.34Views3likes1Comment
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Inner Circle
Welcome to the Customer Showcase, sponsored by “The Inner Circle “. Feel free to peruse this Customer Story Showcase to read more about what our customers are doing out in the world and how LogicMonitor is supporting their journeys.
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