Forum Discussion

Jeroen_Gouma's avatar
Jeroen_Gouma
2 years ago

Variable json content in http integration

Hi all, we implemented custom http integration to create tickets in Jira Servicedesk. This works fine. However, new requirement is to put a variable (##jira.assetid##) in the content to link the ti...
custom http
http
integration
  • Mike_Moniz's avatar
    Mike_Moniz
    2 years ago

    When you say that integration fails, do you mean that LM doesn’t sent the REST request at all? Or that Jira is rejecting the json you are passing? I thought that LM will just fill in unset tokens with nothing, aka send over  "customfield_10500": [] . If you are looking to have some sort of default value when it’s not set, I would suggest setting a jira.organizationid property on the root folder/group as a default and let sub groups override it.

    I don’t use Jira so I might not understand the situation fully. I’m assuming jira.organizationid is assigned to groups/resources and not pulled from somewhere else.

Mike_Moniz's avatar
Mike_Moniz
Icon for Professor rankProfessor
2 years ago

When you say that integration fails, do you mean that LM doesn’t sent the REST request at all? Or that Jira is rejecting the json you are passing? I thought that LM will just fill in unset tokens with nothing, aka send over  "customfield_10500": [] . If you are looking to have some sort of default value when it’s not set, I would suggest setting a jira.organizationid property on the root folder/group as a default and let sub groups override it.

I don’t use Jira so I might not understand the situation fully. I’m assuming jira.organizationid is assigned to groups/resources and not pulled from somewhere else.