Forum Discussion

Manish_Arora's avatar
Manish_Arora
Icon for Neophyte rankNeophyte
3 months ago

No SMS or Call while setting up 2FA

Error : Send code failed - Unknown error

Got this while setting user based out of Nepal.

 

Any clue how to fix this?

lmconfig
  • Anonymous's avatar
    Anonymous
    3 months ago

    You're gonna have to provide more details than that. You mean you are creating a user? And his phone number is in nepal? Where did you see this error? When you were saving the user? 

    • Manish_Arora's avatar
      Manish_Arora
      Icon for Neophyte rankNeophyte
      3 months ago

      I've created the user and when he is trying to login, he is getting message Send Code failed. He tried both SMS and call option. 

       

      • Anonymous's avatar
        Anonymous
        3 months ago

        Assuming you've put in his telephone number correctly, it should work. Have you tried logging on via email, then setting up 2FA through your preferred authenticator app?

  • Manish_Arora's avatar
    Manish_Arora
    Icon for Neophyte rankNeophyte
    3 months ago

    Hi Stuart,

    Thank you for the suggestion. I've advised them to use the Authenticator App, but they have also opened a case with us because they expect that solution to work as well. No one has responded on the support ticket yet. Looks like they need to work with the SMS provider to enable this solution..