Forum Discussion

Manish_Arora's avatar
Manish_Arora
Icon for Neophyte rankNeophyte
12 months ago

No SMS or Call while setting up 2FA

Error : Send code failed - Unknown error Got this while setting user based out of Nepal.   Any clue how to fix this?
lmconfig
Manish_Arora's avatar
Manish_Arora
Icon for Neophyte rankNeophyte
12 months ago

I've created the user and when he is trying to login, he is getting message Send Code failed. He tried both SMS and call option. 

 

Anonymous's avatar
Anonymous
12 months ago

Assuming you've put in his telephone number correctly, it should work. Have you tried logging on via email, then setting up 2FA through your preferred authenticator app?