Forum Discussion

Manish_Arora's avatar
Manish_Arora
Icon for Neophyte rankNeophyte
3 months ago

No SMS or Call while setting up 2FA

Error : Send code failed - Unknown error Got this while setting user based out of Nepal.   Any clue how to fix this?
lmconfig
Manish_Arora's avatar
Manish_Arora
Icon for Neophyte rankNeophyte
3 months ago

Hi Stuart,

Thank you for the suggestion. I've advised them to use the Authenticator App, but they have also opened a case with us because they expect that solution to work as well. No one has responded on the support ticket yet. Looks like they need to work with the SMS provider to enable this solution..