Forum Discussion

Manish_Arora's avatar
Manish_Arora
Icon for Neophyte rankNeophyte
3 months ago

No SMS or Call while setting up 2FA

Error : Send code failed - Unknown error Got this while setting user based out of Nepal.   Any clue how to fix this?
lmconfig
Anonymous's avatar
Anonymous
3 months ago

You're gonna have to provide more details than that. You mean you are creating a user? And his phone number is in nepal? Where did you see this error? When you were saving the user? 

  • Manish_Arora's avatar
    Manish_Arora
    Icon for Neophyte rankNeophyte
    3 months ago

    I've created the user and when he is trying to login, he is getting message Send Code failed. He tried both SMS and call option. 

     

    • Anonymous's avatar
      Anonymous
      3 months ago

      Assuming you've put in his telephone number correctly, it should work. Have you tried logging on via email, then setting up 2FA through your preferred authenticator app?