Forum Discussion

Manish_Arora's avatar
Manish_Arora
Icon for Neophyte rankNeophyte
20 days ago

No SMS or Call while setting up 2FA

Error : Send code failed - Unknown error Got this while setting user based out of Nepal.   Any clue how to fix this?
lmconfig
Stuart_Weenig's avatar
Stuart_Weenig
Icon for Mastermind rankMastermind
20 days ago

You're gonna have to provide more details than that. You mean you are creating a user? And his phone number is in nepal? Where did you see this error? When you were saving the user? 

  • Manish_Arora's avatar
    Manish_Arora
    Icon for Neophyte rankNeophyte
    20 days ago

    I've created the user and when he is trying to login, he is getting message Send Code failed. He tried both SMS and call option. 

     

    • Stuart_Weenig's avatar
      Stuart_Weenig
      Icon for Mastermind rankMastermind
      20 days ago

      Assuming you've put in his telephone number correctly, it should work. Have you tried logging on via email, then setting up 2FA through your preferred authenticator app?