8 months ago
Logic Monitor service now integration issue
hi, i have followed the documentation for setting up logic monitor with service now but when i test the alert delivery from the alert routing page I get a incident created in service now but I don’t get any of the details that should be included in the HTTP payload also the alert does not show up in the integration log. anyone have any suggestions or experienced similar issues ?
When you use the test function the data sent over is pretty minimal and missing a lot of boilerplate data.
Try adjusting a threshold temporarily to set of a “legit” alert to verify the fields are or aren’t filling out properly.