Forum Discussion

robertglass's avatar
robertglass
10 months ago

Logic Monitor service now integration issue

hi, i have followed the documentation for setting up logic monitor with service now but when i test the alert delivery from the alert routing page I get a incident created in service now but I don’t ...
integrations
ServiceNow
  • Joe_Williams's avatar
    Joe_Williams
    10 months ago

    When you use the test function the data sent over is pretty minimal and missing a lot of boilerplate data.

    Try adjusting a threshold temporarily to set of a “legit” alert to verify the fields are or aren’t filling out properly.

robertglass's avatar
robertglass
10 months ago

Hi Joe, thank you for your advice. you are correct because the test function doesn't include an alert ID it looks like it ignores it I guess this intended and just to test the escalation chain is valid and nothing else. once I set CPU threshold to 5% it created the ticket successfully with details I wanted to map to the ticket. just need to get the external ticket id back to logic monitor.