Forum Discussion

robertglass's avatar
robertglass
9 months ago

Logic Monitor service now integration issue

hi, i have followed the documentation for setting up logic monitor with service now but when i test the alert delivery from the alert routing page I get a incident created in service now but I don’t ...
integrations
ServiceNow
  • Joe_Williams's avatar
    Joe_Williams
    9 months ago

    When you use the test function the data sent over is pretty minimal and missing a lot of boilerplate data.

    Try adjusting a threshold temporarily to set of a “legit” alert to verify the fields are or aren’t filling out properly.

robertglass's avatar
robertglass
9 months ago

Hi Joe, thank you for your advice. you are correct because the test function doesn't include an alert ID it looks like it ignores it I guess this intended and just to test the escalation chain is valid and nothing else. once I set CPU threshold to 5% it created the ticket successfully with details I wanted to map to the ticket. just need to get the external ticket id back to logic monitor.