Forum Discussion

joshuakurzawa's avatar
joshuakurzawa
2 years ago

ConnectWise Manage - Attach Configurations

Hi all,

Does anyone know if it’s possible with escalation chains that send an API call (create a ticket) into ConnectWise Manage that it’ll attached a configuration to the ticket if one exists in the system?

There isn’t anything I can manipulate in ConnectWise unless it’s an email parsing rule so I’m hoping it’s just something I can add into the API call to achieve this :)

  • Anonymous's avatar
    Anonymous
    2 years ago

    Spent about 6 months trying to do this. It’s not possible. You have to attach the config after the ticket is created. We have a custom Azure function that receives the calls from LM and makes 2 calls to CW. One to open the ticket and one to attach the config.

    Simple scripting as an action in response to an alert would allow this to happen.