ConnectWise Manage - Attach Configurations
Hi all, Does anyone know if it’s possible with escalation chains that send an API call (create a ticket) into ConnectWise Manage that it’ll attached a configuration to the ticket if one exists in th...
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Stuart_Weenig
Legend
LegendSpent about 6 months trying to do this. It’s not possible. You have to attach the config after the ticket is created. We have a custom Azure function that receives the calls from LM and makes 2 calls to CW. One to open the ticket and one to attach the config.
Simple scripting as an action in response to an alert would allow this to happen.
