Forum Discussion

joshuakurzawa's avatar
joshuakurzawa
2 years ago

ConnectWise Manage - Attach Configurations

Hi all, Does anyone know if it’s possible with escalation chains that send an API call (create a ticket) into ConnectWise Manage that it’ll attached a configuration to the ticket if one exists in th...
JaredM's avatar
JaredM
Icon for Neophyte rankNeophyte
2 months ago

We have accomplished this 90% on our own, but would love to see LM take it the rest of the way.

  • We have a added a custom field in ConnectWise to store the resource name

"customFields": [ { "id": 11, "value": "##HOSTNAME##" } ]

  • We have a nightly PowerAutomate flow which looks at all tickets sourced by LM, and checks if the custom field value matches a config within the company. It can then be attached with a simple POST call.

POST URL:
https://{URL}/v4_6_release/apis/3.0/service/tickets/{ticketID}/configurations
BODY:
{
  "id": "{ConfigID}"
}