Feedback: Please Remove In-Product Marketing from LogicMonitor UI
Hi all, I’ve recently noticed that LogicMonitor has added a new menu item called “Cost Optimization”. Behind this link there’s a page that explains the feature and how to subscribe by contacting my CSM for an additional cost. As the main administrator of our LogicMonitor portal, I want to share my concern: I never requested this feature and do not plan to use it. The placement feels like a marketing push inside a tool we’re already paying premium dollars for. It is creating unnecessary confusion among my users, who keep asking me about the function, whether we are adopting it, etc.—which in turn costs me time. After raising a support ticket, I was told that I could disable the menu item by adjusting role settings. To me, this feels like the wrong approach. I don’t think it should be on customers to hide marketing-driven features inside a paid product. My feedback to LogicMonitor is simple: Please reconsider this type of in-product marketing. Features that require an additional subscription should not appear as permanent menu items unless explicitly enabled by the customer. I’d like to hear what others think—has anyone else run into the same frustration? Thanks, JeroenSolved145Views8likes10CommentsWrite a LogicMonitor review and G2 will donate $10 to Girls Who Code!
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