Forum Discussion

JeroenB's avatar
JeroenB
Icon for Neophyte rankNeophyte
22 days ago
Solved

Feedback: Please Remove In-Product Marketing from LogicMonitor UI

Hi all,

I’ve recently noticed that LogicMonitor has added a new menu item called “Cost Optimization”. Behind this link there’s a page that explains the feature and how to subscribe by contacting my CSM for an additional cost.

As the main administrator of our LogicMonitor portal, I want to share my concern:

  • I never requested this feature and do not plan to use it.
  • The placement feels like a marketing push inside a tool we’re already paying premium dollars for.
  • It is creating unnecessary confusion among my users, who keep asking me about the function, whether we are adopting it, etc.—which in turn costs me time.

After raising a support ticket, I was told that I could disable the menu item by adjusting role settings. To me, this feels like the wrong approach. I don’t think it should be on customers to hide marketing-driven features inside a paid product.

My feedback to LogicMonitor is simple:

  • Please reconsider this type of in-product marketing.
  • Features that require an additional subscription should not appear as permanent menu items unless explicitly enabled by the customer.

I’d like to hear what others think—has anyone else run into the same frustration?

Thanks,
Jeroen

feedback
  • JeroenB's avatar
    JeroenB
    16 days ago

    The support ticket which I also posted was closed after an update from the support engineer informing me I would be able to disable this in an upcoming version and that the the "marketing" material in my portal was there because of blah, blah, blah growth something and that I could talk to my CSM to get this disabled upfront since support is not allowed to do this (this means I still need to undertake action on something I did not cause). Since the support engineer is not able to help me any further I thanked him for his support and I will discuss this with my CSM.

10 Replies

  • JRider's avatar
    JRider
    Icon for Neophyte rankNeophyte
    20 days ago

    Yes, it appears the focus is on another thing to sell rather than creating and maintaining a solid product. 

  • Joe_Williams's avatar
    Joe_Williams
    Icon for Professor rankProfessor
    20 days ago

    So you had me curious, I logged into one of our portals and I being an admin can see the Cost Optimization option. I went to check one of our mapped roles from our IdP, clicked on Settings and Cost Optimization isn't there. I can't check or uncheck it. I then went and checked on a user. Under Permissions there isn't anything specific for Cost Optimization either. I then had one of our non admins log in, turn on UIv4. They are not admins but the button is still there. So I am not sure how you would even disable it.

    • JeroenB's avatar
      JeroenB
      Icon for Neophyte rankNeophyte
      20 days ago

      You cannot and LM still did not remove it from my portal. In the other hand it should not be there at anyway.

  • Iano's avatar
    Iano
    20 days ago

    Agreed, at a minimum an option to hide the new menu item by default would be appreciated.

  • jangaraj's avatar
    jangaraj
    Icon for Neophyte rankNeophyte
    17 days ago

    Yeah, that is very pushy. From the customer UX perspective it should be opt-in, not opt-out approach.

    As an admin I have also Edwin AI in my menu, but that is not working. My user experience is terrible. There is no way how I as customer admin can disable this bloatware/marketing.

  • JeroenB's avatar
    JeroenB
    Icon for Neophyte rankNeophyte
    16 days ago

    The support ticket which I also posted was closed after an update from the support engineer informing me I would be able to disable this in an upcoming version and that the the "marketing" material in my portal was there because of blah, blah, blah growth something and that I could talk to my CSM to get this disabled upfront since support is not allowed to do this (this means I still need to undertake action on something I did not cause). Since the support engineer is not able to help me any further I thanked him for his support and I will discuss this with my CSM.

    • jangaraj's avatar
      jangaraj
      Icon for Neophyte rankNeophyte
      15 days ago

      My tickets often end with "talk with your CSM". Why? I don't think CSM has good technical knowledge, and I expect technical support with these kinds of issues.

  • SuzanneShaw's avatar
    SuzanneShaw
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hey All! We appreciate the feedback. I met with our product leadership team--Charlie will be hopping in the thread to provide some additional context, but am grateful for this discussion.  As always, Joe_Williams​ and JeroenB​ thanks for providing your experience, please don't hesitate to email me if you have any further insights or requests: suzanne.shaw@logicmonitor.com

  • pgordon's avatar
    pgordon
    Icon for Expert rankExpert
    15 days ago

    I noticed this in my portal as well. If we wanted to purchase more we would reach out. Now there's another menu item taking up space that no one can use and serves no purpose. Very disappointed

  • Charlie's avatar
    Charlie
    Icon for Employee rankEmployee
    9 days ago

    Thank you for raising this concern and for sharing how it impacts your admin experience and your users’ workflows. We take this feedback seriously.

    The “Cost Optimization” menu item was introduced as part of a limited trial program so customers could preview new functionality directly in the portal. The intent is to make discovery easier, not to create confusion.

    Based on user feedback, we recognize that the placement felt disruptive. Starting with release v228, individual users will be able to hide the page if they do not want to see it, and we are making that dismissal option easier to manage.

    We appreciate the open discussion here. Input like this helps us balance innovation and discoverability with user choice and control.