Forum Discussion

JeroenB's avatar
JeroenB
Icon for Neophyte rankNeophyte
22 days ago
Solved

Feedback: Please Remove In-Product Marketing from LogicMonitor UI

Hi all, I’ve recently noticed that LogicMonitor has added a new menu item called “Cost Optimization”. Behind this link there’s a page that explains the feature and how to subscribe by contacting my ...
feedback
  • JeroenB's avatar
    JeroenB
    16 days ago

    The support ticket which I also posted was closed after an update from the support engineer informing me I would be able to disable this in an upcoming version and that the the "marketing" material in my portal was there because of blah, blah, blah growth something and that I could talk to my CSM to get this disabled upfront since support is not allowed to do this (this means I still need to undertake action on something I did not cause). Since the support engineer is not able to help me any further I thanked him for his support and I will discuss this with my CSM.

JeroenB's avatar
JeroenB
Icon for Neophyte rankNeophyte
16 days ago

The support ticket which I also posted was closed after an update from the support engineer informing me I would be able to disable this in an upcoming version and that the the "marketing" material in my portal was there because of blah, blah, blah growth something and that I could talk to my CSM to get this disabled upfront since support is not allowed to do this (this means I still need to undertake action on something I did not cause). Since the support engineer is not able to help me any further I thanked him for his support and I will discuss this with my CSM.

jangaraj's avatar
jangaraj
Icon for Neophyte rankNeophyte
15 days ago

My tickets often end with "talk with your CSM". Why? I don't think CSM has good technical knowledge, and I expect technical support with these kinds of issues.